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Skills

  • Communication skills
  • International shipping coordination
  • Problem resolution
  • Cross-team collaboration
  • MS Office
  • Team building
  • Event setup and teardown coordination
  • Data analysis for sales reports
  • Effective email communication
  • Bidder onboarding processes

Work Experiences

  • Transported Power BI to 18 months customer locations.
  • Communicated directly with sellers during and after auctions, providing detailed feedback on the sale outcomes of their items.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with auction house management.
  • Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
  • Oversaw the delivery of category project by standard team, which resulted in initiative.
  • Assisted in creating targeted marketing campaigns.
  • Applied conflict resolution skills.
  • Assisted with appraisals for Asana.
  • Analyzed post-auction data.

Summaries

  • Auctioneer Assistant is a multi-talented Auctioneer Assistant who is consistently rewarded for planning and operational improvements.
  • Achieved zero discrepancies.
  • Capable of creating compelling marketing materials that effectively boost auction attendance, resulting in consistently higher sales and client retention rates.
  • Achieved client retention rates.
  • Boosted repeat business by 24% over 18 months.
  • Sales Assistant with a specialty in performance reporting.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Consistently drives improvements in bid processing speed, boosting real-time clerking efficiency by 19% to enhance auction performance.
  • Attracted 16 new participants over one year.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.

Accomplishments

  • Acted as a liaison between the auctioneer and bidders, facilitating smooth communication and boosting participant satisfaction.
  • Assisted in cataloging high-value items and providing detailed descriptions that attracted more competitive bidder interest.
  • Efficiently coordinated logistical details for large-scale estate auctions, allowing for a 28% reduction in time to finalize sales.
  • Designed and distributed promotional emails to targeted bidder segments, resulting in a 33% increase in auction registrations.
  • Ensured legal compliance by coordinating with the legal department, successfully avoiding potential penalties or litigation.
  • Collaborated with auction house leadership on strategy initiatives, resulting in a 44% growth in overall annual sales.
  • Streamlined bidder check-in process using Asana, reducing wait times by 24% and enhancing overall attendee satisfaction.
  • Maintained detailed logs of all auction sales, which improved reporting and post-auction evaluations, resulting in initiative.
  • Executed pre-sale marketing strategies that increased auction attendance by 85%.
  • Collaborated with team of 13 in the development of framework.

Affiliations

  • International Society of Appraisers (ISA)
  • Federation of Historical Bottle Collectors (FOHBC)
  • American Medical Informatics Association
  • Completed Lead Auctioneer Training Program Atlanta
  • Project Management Institute
  • Bidpath Auctioneer Technology Certification
  • Bidspotter Webinars and Online Training Series
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Association for Computing Machinery

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Auctioneer (CA) - National Auctioneers Association (NAA)
  • Event and Venue Management Certification
  • Customer Service Excellence in Auctioneering - Harbor & Co.
  • Certificate in Auction Law and Ethics - category
  • Auction Clerking Certification - Online Auctioneers Academy
  • Certified Personal Property Appraiser (CPPA)
  • Certified Public Accountant
  • Certified Estate Specialist (CES) - NAA
  • Certified Event Specialist (CES) - International Live Events Association (ILEA)

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