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Skills

  • Multitasking in High-Volume Workloads
  • Supervision
  • Call center metrics monitoring
  • Team building
  • Payment reconciliation processes
  • Aging reports analysis
  • Legal case coordination
  • MS Office
  • Financial data analysis
  • Project organization

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Created a proactive communication plan targeting high-risk accounts, reducing the number of new delinquent cases by 65%.
  • Conducted effective research.
  • Assisted in the design and implementation of a client retention strategy, reducing repeat default rates by 70%.
  • Achieved higher repayment rates from 82% of contacted customers.
  • Achieved recovery within 6 months.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Collaborated with external agencies to recover $16 in charged-off debts while maintaining compliance with process.
  • Assisted Debt Collections Officers in properly applying customer remittances while working with Debt Collections Officer.
  • Assisted in the design of a client retention strategy.

Summaries

  • Achieved amicable outcomes in 26% of cases.
  • Costs were consistently reduced while profits were increased.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Collaborative team member, consistently liaising with finance, legal, and external vendors to streamline debt recovery operations and reduce default risks by 54%.
  • A strategic thinker adept at assessing delinquent accounts.
  • Adept at identifying high-risk accounts.
  • Adhered to best practices and innovative tactics.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Adept at monitoring team performance, setting KPIs, and boosting results by providing mentorship and ongoing training on advanced recovery strategies, improving rates by 50%.

Accomplishments

  • Trained a team of 13 collection officers in using QuickBooks, reducing manual processing errors by 63%.
  • Introduced a tiered communication strategy that improved customer response rates by 25% and recovered $13 in lost revenue.
  • Created educational materials for clients regarding effective debt management, leading to a 85% decrease in repeat delinquencies.
  • Collaborated with team of 7 in the development of initiative.
  • Revised standard operating procedures for handling escalated collections accounts, improving recovery rates by 40%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established collaborative relationships with external agencies and third-party vendors, improving overall recovery rates by $10 annually.
  • Documented and resolved procedure which led to process.
  • Developed highly effective risk mitigation strategies, reducing credit losses by $3 in three years.
  • Developed customized repayment plans for struggling clients, reducing default rates by 83% across a portfolio of $14.

Affiliations

  • Debt Buyers Association (DBA) International
  • Coleman Report: Association of Debt Collection and Credit Risk Professionals
  • ACA International - The Association of Credit and Collection Professionals
  • Lions Club
  • Compliance Certification Board (CCB) - Certified in Health Care Compliance (CHC)
  • American Medical Informatics Association
  • National Financial Educators Council (NFEC) - Financial Literacy Certification
  • Delta Epsilon Lambda - Financial Literacy Forum
  • International Association of Administrative Professionals
  • Professional Debt Collector Certification (PDCC)

Certifications

  • Certified Billing and Coding Specialist (CBCS) - Vantage
  • Certified Public Accountant
  • Customer Communications Excellence Certification - method
  • Certified Receivables Compliance Professional (CRCP) - Summit Group
  • Certified Collection Systems Operator (CCSO) - Vantage
  • CompTIA Security+
  • Certified Revenue Recovery Professional (CRRP) - procedure
  • First Aid/CPR Certified
  • Professional Debt Collection Negotiator (PDCN) - category
  • Certificate in Consumer Collections Compliance - program

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