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Skills

  • Group instruction
  • Business operations
  • Office equipment operations
  • Thematic study techniques
  • 4 WPM typing speed
  • Special needs students
  • Customer satisfaction and retention
  • Activity oversight
  • Follow-up
  • Job counseling

Work Experiences

  • Worked with the admissions department to speed up the verification and completion of applications.
  • Advised
  • Observed and documented student behaviors and actions.
  • Represented the financial aid office at group meetings with high school students and parents.
  • Got better.
  • Established and enforced behavior rules and procedures to keep the class of 17 students in order.
  • Created financial aid incentive packages, matching the contents to the monetary and logistical needs of the recipients.
  • Managed and controlled office supply inventory to ensure that depleted or low-level stock was ordered or requisitioned in a timely manner.
  • Managed
  • Kept track of everything.

Summaries

  • Experienced Program Officer with a track record of evaluating operations and implementing forward-thinking changes.
  • Seasoned
  • Developed strong planning and problem-solving abilities over the course of 10 years in Education and Training.
  • Having a strong work ethic, time management, organization, and prioritization skills.
  • Deadline-driven
  • To assist in advising students and perpetuating the Harbor & Co. Mission and values, I am well-versed in data verification and simplifying complex processes.
  • Pragmatic
  • Versatile Financial Aid Officer with significant administrative experience, including Financial Aid Officer and Financial Aid Officer for Education and Training-related organizations.
  • Bringing 2 years of experience and a desire to make a positive impact in process improvement.
  • Youth Specialist who is dependable and effective at promoting behavioral and social development.

Accomplishments

  • Student Motivation: Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.
  • Developed customized financial aid plans for incoming and current students, helping them secure 66% of their tuition through scholarships and grants.
  • Directed operations for 9 locations.
  • Dynamic Teaching Techniques: Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning, and repetition to reinforce learning.
  • Research: : standard initiative
  • Educated students on loan repayment best practices, resulting in a default rate reduction by 42% among recent graduates.
  • Monitored changes in federal financial aid regulations and updated internal processes accordingly, ensuring 49% compliance with new guidelines.
  • Documented and resolved process which led to initiative.
  • Ensured compliance with all applicable federal, state, and institutional financial aid regulations, passing all audits with zero compliance issues noted.
  • Achieved department goals each quarter by continually meeting application submission deadlines and proactively identifying students in need of additional assistance.

Affiliations

  • Association of American Colleges and Universities (AAC&U)
  • Project Management Institute
  • National Academic Advising Association (NACADA)
  • Educational Opportunity Association (EOA)
  • International Council of Nurses
  • Association for Financial Counseling and Planning Education (AFCPE)
  • Association for Supply Chain Management (APICS)
  • Eduventures Higher Education Leaders Program
  • Association for Institutional Research (AIR)
  • Toastmasters

Certifications

  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA) - method
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Service Excellence Certification - Meridian
  • Certified Compliance & Ethics Professional (CCEP) - method
  • Advanced Financial Aid Training Certification – Federal Student Aid (FSA) Knowledge Center
  • Salesforce
  • ESL

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