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Skills

  • Process improvement
  • Safety planning
  • Crisis intervention
  • Partnership development
  • Crisis intervention training
  • Framework equipment
  • Operational improvement
  • Community outreach
  • Legal documentation
  • Background investigations

Work Experiences

  • Assisted in obtaining restraining orders, with a 77% success rate, while advocating for client empowerment in court settings.
  • Was responsible for monitoring central alarm systems for fire, intrusion, and duress alarms, as well as responding to 7 emergencies on a weekly basis.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted clients in completing Visa U and T applications, achieving a 48% success rate, while also coordinating with legal service providers.
  • Achieved 11 job placements for clients.
  • Monitored and authorized the entry and exit of 15 employees and visitors every day.
  • Investigated suspicious activity and kept an eye on the premises for criminal activity and rule violations.
  • Assisted during high-stakes situations.
  • Answered 18 calls per 18 months to help customers with their questions and concerns.
  • Ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds.

Summaries

  • Individual who is quick and agile and has strong critical thinking skills.
  • Costs were consistently reduced while profits were increased.
  • Weapons expert with excellent self-control and a calm demeanor in tense situations.
  • Bilingual Victim Advocate with demonstrated success in expanding community outreach efforts, increasing program enrollment by 44% through targeted multilingual campaigns.
  • Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations.
  • Bilingual Victim Advocate.
  • Within Miscellaneous, senior Bilingual Victim Advocate and outstanding performer in vendor management and quality assurance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Security Officer who is physically fit and capable of defending clients and assets.

Accomplishments

  • Improved case management workflows using ServiceNow, resulting in a 32% reduction in service delays for underserved bilingual communities.
  • Trained staff in cultural competency for bilingual victim advocacy, enhancing service effectiveness by 19% and improving client satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the development of a bilingual hotline that served over 12 clients in its first 2023 of operation, ensuring safety-planning options were linguistically accessible.
  • Collaborated with team of 11 in the development of method.
  • Partnered with community leaders to form a coalition that secured $5 in funding for bilingual domestic violence prevention programs over procedure.
  • Collaborated with a multidisciplinary team resulting in a 35% increase in successful victim recovery outcomes for bilingual clients.
  • Managed 13 crisis hotline calls in a calm, bilingual manner, providing life-saving referrals and safety planning for victims in urgent situations.
  • Drafted and secured $15 in grants to extend victim advocacy services to underserved minority communities in the Southeast over 16 years.
  • Achieved 41% success rate in assisting clients with Visa U and T applications, enhancing their access to legal protections.

Affiliations

  • National Association of Social Workers
  • Rotary International
  • Society of Human Resource Management
  • Justice for Immigrants Advocacy Network
  • Domestic Violence and Sexual Assault Coalitions in Georgia
  • International Society for Traumatic Stress Studies (ISTSS)
  • Refugee Advocacy and Trauma Resilience Network
  • International Association of Trauma Professionals (IATP)
  • Project Management Institute
  • American Marketing Association

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Program Planner for Victims Services (American Association for Adult and Continuing Education)
  • Certified Mediator (Association for Conflict Resolution or method)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Peer Support Advocate (International Association of Peer Supporters)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Bilingual Advocate (National Organization of Victim Assistance)
  • Salesforce

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