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Skills

  • Flexible
  • Sales plan implementation
  • Professional and mature
  • Business operations
  • Internet research
  • Tracking documents
  • Spreadsheet development
  • Microsoft Office Suite
  • Process improvement
  • Office equipment operations

Work Experiences

  • Invented
  • Identified and resolved complex issues that impacted operations management and strategic planning.
  • Answered clients' and Desk Clerks' phone calls and provided information to inform and educate callers.
  • Kept track of how much method supplies were being used and contacted vendors to place new orders.
  • Was in charge of maintaining and reserving the executive conference room calendar.
  • Managed
  • Recommendation
  • Was in charge of controlling access to the building and issuing key cards to employees and visitors.
  • Had planned ahead.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new procedure and method products.

Summaries

  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Managing files, directing visitors, and restocking office supplies like paper and snacks are all skills I have.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Mathematical prowess and the ability to manage all front-office operations.
  • Professional business writing, bookkeeping, and team leadership experience.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Versatile
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Ambitious

Accomplishments

  • Framework Trained medical billing staff of 7 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Developed a new billing error reconciliation process, reducing discrepancies by 61% within 6 months.
  • Updated and maintained company database to reflect current and accurate client records for more than 5 accounts.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Earned “Innovation Award” in 2024.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Delivered exceptional customer service, achieving a guest satisfaction rating of 34% over two years.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Cross-trained with front desk support services, including concierge and reservations, enhancing overall customer service experience.
  • Effectively managed the front desk and administrative tasks during high-occupancy periods, supporting smooth operations.

Affiliations

  • Jaycees
  • Academy of Hospitality Industry Attorneys (AHIA) for Legal Compliance
  • National Society of Professional Service Employees (NSPSE)
  • International Association of Administrative Professionals (IAAP)
  • The Professional Society for Hospitality and Service Employees
  • International Concierge and Lifestyle Management Association (ICLMA)
  • Rotary International
  • American Payroll Association (APA) for Efficient Billing Practices
  • International Air Transport Association (IATA) for Customer Experience
  • American Medical Informatics Association

Certifications

  • Standard, Microsoft Office Specialist: Certificate
  • Telephone Etiquette Specialist Certification – standard
  • Customer Service Excellence Certification - Beacon Labs, 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS): Excel metric
  • Certified Travel Associate (CTA) - Meridian, 2015
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • CompTIA Network+

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