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Skills

  • Organization
  • Problem resolution
  • NDCMedisoft
  • Product lifecycle management
  • QMSoftware Receivables Management
  • Customer satisfaction improvement
  • 3M Encoder
  • Cross-functional team leadership
  • Team building
  • DRG assignment

Work Experiences

  • Achieved seamless integration across 6 regions.
  • Achieved a 10% increase in customer satisfaction.
  • Advocated for smarter use of Adobe Creative Suite.
  • Oversaw the delivery of method project by procedure team, which resulted in metric.
  • Attained 17% adherence.
  • Actively managed a team of 15 medical information specialists, reducing workflow bottlenecks and increasing team productivity by 74%.
  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 6% improvement in first-response accuracy.
  • Oversaw the system conversion and ensured that there was minimal downtime during the updates.

Summaries

  • Medical Information Manager with over 8 years of experience in the healthcare field.
  • Committed Medical Information Manager with over 17 years of project management excellence.
  • Accomplished Medical Information Manager with experience designing cutting-edge medical data dashboards, saving research teams 35% hours per week and improving retrieval efficiency.
  • Collaborated with stakeholders.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.
  • Customer-focused Medical Information Manager with 8 years of experience leading cross-functional teams to develop customer service platforms, resulting in a 3% increase in overall satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adhered to procedure.
  • Medical Information Manager with 3 years of successful performance reporting and cross-functional collaboration experience.
  • Bridged gaps between R&D, regulatory bodies, and healthcare practitioners.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with compliance and auditing teams to strengthen company policies in alignment with the latest program guidelines, securing a 59% improvement in risk management.
  • Consulted on medical communication protocols for product launches, achieving 44% improvement in field query resolution during the first 12 months post-launch.
  • Designed and implemented a medical information audit process that identified and resolved 7 compliance risks, ensuring regulatory adherence.
  • Monitored and interpreted pharmacovigilance data, identifying trends that led to improved adverse event reporting protocols, increasing response accuracy by 43%.
  • Created and disseminated training materials on framework, resulting in 74% team competency improvement within 18 months.
  • Trained over 5 staff members in medical communication best practices, directly contributing to a 69% increase in accurate, on-time reporting.
  • Built and managed a cross-functional team to execute global data integration for Meridian’s expansion efforts in Columbus, meeting all deadlines within the projected timeline.
  • Developed custom medical information training programs for QuickBooks, increasing staff proficiency by 22%.
  • Coordinated the successful implementation of standard across 3 departments, improving system utilization rates by 80% in 7 months.

Affiliations

  • Participated in the Denver Chapter of International Society for Medical Publication Professionals (ISMPP)
  • Involved in continuing education through the College of Healthcare Information Management Executives (CHIME)
  • Toastmasters
  • Association of Information Technology Professionals
  • Active participation in the Health Information and Management Systems Society (HIMSS)
  • Jaycees
  • Certified Data Governance Professional (CDGP) through the Institute for the Certification of Computing Professionals (ICCP)
  • Held a leadership position on the Medical Affairs Professional Society (MAPS)
  • Member of the Drug Information Association (DIA)
  • International Council of Nurses

Certifications

  • HL7 FHIR Fundamentals – Ironclad Systems
  • Clinical Data Interchange Standards Consortium (CDISC) Certified Professional
  • FDA Good Clinical Practice (GCP) Training Certification
  • Medical Information Science Certified Professional – 2020
  • Six Sigma Green Belt (CSSGB) - Northwind
  • Pharmacovigilance Specialist Certification – Summit Group
  • Certified Medical Publication Professional (CMPP) - 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Master Certified Health Education Specialist (MCHES) – 2020

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