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Skills

  • Procedure equipment
  • Relationship development
  • MS Office
  • Cross-training for employee versatility
  • Supervision
  • Budgets
  • Customer Satisfaction Improvement Initiatives
  • Kitchen staff coordination
  • Recipes and menu planning
  • Inventory controls

Work Experiences

  • Collaborated with the head chef to maintain high presentation standards in meal service, which increased return dining customers by 71% each year.
  • Addressed potential risks.
  • Achieved results over a the past year period.
  • Coordinated daily cleaning and resetting of dining areas, improving turnover time by 82% during high-traffic periods.
  • Achieved a record of no health-code violations in 2018.
  • Contributed to a 56% increase in guest seating capacity.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Informed 10 procedure of employees about menu changes and procedures.
  • Coordinated daily cleaning of dining areas.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.

Summaries

  • Boosted traffic flow and seating capacity by 26% during peak times.
  • Accomplished in reducing project downtime by 77%.
  • Became a model for other hospitality teams.
  • Contributed to an award-winning performance.
  • A vision-driven Head Steward who introduced a KPI tracking system, boosting service efficiency by 15% during high-traffic shifts without compromising on quality.
  • Within Miscellaneous, senior Head Steward and outstanding performer in data analysis and strategic planning.
  • Head Steward with 11 years of successful vendor management and strategic planning experience.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Conducts bi-monthly team-building exercises.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Coordinated 9 major events simultaneously with a 77% client satisfaction rate, including formal galas and corporate functions.
  • Optimized equipment storage systems, cutting setup time for events by 47% and enhancing daily operational workflows.
  • Consistently met or exceeded aggressive KPIs for staff performance and customer satisfaction, contributing to a Outstanding Service Award in 2023.
  • Orchestrated a multi-tiered VIP event for 17 high-profile guests, collaborating with procedure to exceed client expectations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a Top Performer in service excellence by organizing and executing an emergency protocol in program, ensuring 16 patrons remained safe.
  • Led top-to-bottom cleaning initiatives resulting in a successful initiative that enhanced the venue’s reputation.
  • Ensured dining and kitchen areas adhered to all health and safety standards, contributing to a 66% reduction in inspections failures.
  • Introduced kitchen waste composting and recycling initiatives that lowered landfill contributions by 23%, supporting the hotel's green strategy.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • World Association of Chefs Societies (WACS)
  • Professional Association of Innkeepers International (PAII)
  • Rotary International
  • Society of Women Engineers
  • Project Management Institute
  • Service Quality Institute
  • Association for Computing Machinery
  • National Environmental Health Association (NEHA)
  • Restaurant Facility Management Association (RFMA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Professional in Catering and Events (CPCE) – category
  • Cisco Certified Network Associate (CCNA)
  • COVID-19 Hygiene Awareness for Staff - Summit Group
  • Certified Room Attendant (CRA) - American Hotel & Lodging Educational Institute
  • Diploma in Hospitality Management - Northwind, 2018
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Google Certified Professional Cloud Architect
  • Leadership in Energy and Environmental Design (LEED) Green Associate – U.S. Green Building Council

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