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Skills

  • Menu development and pricing strategies
  • Merchandising operations
  • Organization
  • Regulatory compliance
  • Employee training and onboarding
  • Labor cost analysis and budgeting
  • Operational cost-reduction strategies
  • Process improvement
  • Relationship development
  • Communications

Work Experiences

  • Achieved results over three years.
  • Achieved a 76% improvement in labor efficiency.
  • Successfully introduced new product lines that resulted in a 3% increase in annual profits.
  • Conducted research to find appropriate answers to customer questions.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Achieved zero violations in the audit.
  • Achieved improved planning efficiency.
  • Returned change and currency and processed debit and credit card payments with a 4% accuracy rate.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.

Summaries

  • Achieved zero infractions or incidents over two years.
  • Achieved a 32% sales boost.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Agile and adaptable group leader with a stellar system history, a motivational approach, and an upbeat personality.
  • Achieved 15% improvement in customer feedback.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Assistant Stand Lead.
  • Assistant Stand Lead is a multi-talented Assistant Stand Lead who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Mentored junior staff in conflict resolution and upselling techniques, significantly increasing customer satisfaction ratings and overall team performance.
  • Utilized customer feedback to implement process changes, which increased repeat business by 73% over 10 months.
  • Delivered daily performance reports to management outlining sales performance, labor management, and product inventory, enabling data-driven actions that improved efficiency by 57%.
  • Resolved product issue through consumer testing.
  • Led a team of 17 associates to meet and exceed daily sales targets by 23% within the first 16 months.
  • Designed and implemented a comprehensive health and safety training program that decreased workplace incidents by 48% over a 9-month period.
  • Led efforts to reduce food waste by implementing portion control systems, cutting waste by 29% over a 6 months period.
  • Collaborated with team of 10 in the development of process.
  • Led weekly team meetings to track performance metrics, resulting in an averaged 79% increase in team goal attainment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Foodservice Packaging Institute
  • Freemason
  • Hazards Analysis and Critical Control Points (HACCP) Certification
  • Food & Beverage Leadership Certification Program
  • National Retail Federation
  • National Association for Catering and Events
  • National Association of Social Workers
  • Customer Service Excellence Training Program
  • Lions Club
  • Rotary International

Certifications

  • HACCP (Hazard Analysis Critical Control Point) Certification 2023
  • Certified Business Analysis Professional (CBAP)
  • Certified Nonprofit Professional (CNP) (Meridian, 2015)
  • Event Planning & Management Certification - 2023
  • Certified Public Accountant (CPA)
  • ServSafe
  • ServSafe Food Handler Certification 2023
  • Lean Six Sigma Green Belt Certification - 2016
  • Certified Foodservice Professional (CFSP) 2021
  • ServSafe Alcohol Certification - 2021

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