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Skills

  • Customer satisfaction tracking
  • Team building
  • Crisis management and emergency response
  • Security monitoring
  • First Aid/CPR
  • Game booth setup and breakdown
  • Safety compliance
  • Guest Flow Optimization
  • Guest dispute resolution
  • Customer assistance

Work Experiences

  • Achieved results over 18 months.
  • Accelerated achievement of performance metrics.
  • Adjusted staffing levels accordingly.
  • Achieved reduction over 18 months.
  • Assisted guests with game rules.
  • Achieved a 100% safety record throughout 2017.
  • Was in charge of the maintenance and operation of metric, category, and process equipment, ensuring that it was safe, clean, and efficient.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Assisted guests with game rules and strategies, which led to a noticeable increase in game participation by 15 over 6 months.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Achieved 73% accuracy in managing transactions.
  • Achieved seamless event executions.
  • Achieved a 62% increase in positive feedback.
  • Achieved cost savings over two years.
  • Achieved 3 positive reviews.
  • Achieved category in overall guest satisfaction.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Costs were consistently reduced while profits were increased.
  • Accelerated onboarding effectiveness.

Accomplishments

  • Collaborated with other team members to ensure events ran smoothly, reducing delays by 24% during high-traffic periods.
  • Promoted cross-team communication, reducing operational missteps and increasing team efficiency by 46% over several months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led by example in delivering high-energy guest interactions, helping the team earn a 34% higher satisfaction rating.
  • Reduced the average time to resolve guest issues by 20% by implementing a new ticketing resolution process.
  • Created a welcoming atmosphere at games, leading to guest loyalty improvement as noted in post-visit surveys.
  • Resolved guest disputes using conflict resolution skills, contributing to a 69% reduction in complaints year-over-year.
  • Streamlined guest registration process, reducing check-in time by 32% during peak hours.
  • Actively coached teammates during peak shifts, which resulted in a 15% increase in team productivity.
  • Managed cash handling and reconciliation across 6 game stations with 34% error-free transactions.

Affiliations

  • Freemason
  • Association of Destination Management Executives International (ADMEI)
  • Women in Events International
  • Emergency Medical Response Certification, 2023
  • National Gaming Law Review Contributor
  • International Live Events Association (ILEA)
  • National Association of Social Workers
  • Certified Guest Service Professional (CGSP) 2023
  • National Federation of Entertainment Employees
  • Lions Club

Certifications

  • Certified Meeting Professional (CMP) by Events Industry Council - 2015
  • Basic Crowd Manager Training by National Fire Protection Association (NFPA) - 2019
  • Certified Corporate Event Planner (CCEP) by Meridian - 2023
  • Certified Event Rental Professional (CERP) by the American Rental Association (ARA) - 2016
  • Certified Public Accountant (CPA)
  • Certified Event Planning Professional (CEPP) - Offered by Summit Group
  • Event Planning Certification by Meeting Professionals International (MPI) - 2017
  • Team Leadership Training Certification by Meridian - 2015
  • Certified Public Accountant
  • Negotiation Skills Development by Harvard Online - 2021

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