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Skills

  • Regulatory compliance
  • MS Office
  • First Aid/CPR
  • Process improvement
  • Compliance with local housing regulations
  • Security monitoring
  • Relationship development
  • Organization
  • Advanced tenant retention strategies
  • Emergency response planning

Work Experiences

  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Avoided potential fines of up to $14.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Assessed local trends and opportunities.
  • Tracked supplies and placed 18 months orders by conducting inventory, stocking, and merchandising.
  • Was in charge of the maintenance and operation of procedure, metric, and procedure equipment, ensuring that it was safe, clean, and efficient.
  • Achieved a 71% reduction in on-site incidents.

Summaries

  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Achieved significant cost savings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Assistant Complex Manager focused on data-driven decision-making, achieving significant cost savings and a 63% increase in operational efficiency.
  • Social skills, memorization ability, and balance are all exceptional.
  • Technical, interpersonal, and communication abilities are all strong.
  • Adept at implementing innovative tenant communication strategies.

Accomplishments

  • Executed building-wide sustainability initiatives, reducing energy costs by 62% and qualifying the property for Lean.
  • Worked alongside legal teams to handle evictions, ensuring compliance with state and federal regulations.
  • Streamlined vendor management processes through the implementation of Jira, increasing efficiency by 60%.
  • Successfully closed leasing agreements with 58% of prospects by focusing on a streamlined sales approach and improved property presentation.
  • Initiated the use of digital maintenance tracking tools, leading to a 30% improvement in staff response time to resident work orders.
  • Conducted staff training on conflict de-escalation strategies, leading to a 39% reduction in tenant disputes.
  • Increased customer satisfaction scores by 38% through the redesign of tenant service protocols.
  • Collaborated with team of 5 in the development of procedure.
  • Coordinated metric renovations across multiple facilities, achieving 41% growth in property value after completion.
  • Implemented new safety protocols and reduced on-site accidents by 44% over the course of several months.

Affiliations

  • Tenant and Landlord Relationship Advisory Board - Atlanta
  • Certified Property Manager (CPM) by IREM
  • Community Engagement Roundtable - Columbus
  • National Association of Residential Property Managers (NARPM)
  • Society for Community and Condominium Property Management
  • Association of Lease and Tenant Management Professionals
  • Housing and Property Compliance Association (HPCA)
  • International Facility Management Association (IFMA)
  • American Society of Safety Professionals
  • Property Management Leadership Council - the Southwest

Certifications

  • Certified Public Accountant (CPA)
  • Certified Environmental Systems Manager (CESM) system
  • Safety and Regulatory Compliance Auditor Certification
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • National Property Management Association Credential (NPMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Apartment Leasing Professional (NALP) Seattle
  • Occupational Safety and Health (OSHA) 10-Hour Certification
  • Multifamily Emergency Preparedness Certification

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