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Skills

  • 3M Encoder
  • Operational improvement
  • Problem resolution
  • Organization
  • MS Office
  • Business operations
  • Audit preparation and compliance
  • Client satisfaction enhancement
  • Medical billing code accuracy
  • Error tracking and reduction metrics

Work Experiences

  • Acted as the primary point of contact for external audits, facilitating the accurate provision of 17 records within audit timelines.
  • Achieved Employee of the Year recognition for data compliance integrity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 24% improvement in compliance.
  • Collaborated with healthcare providers.
  • Collaborated in cross-functional teams.
  • Awarded the President's Club for excellence in information management after reducing processing backlog by 15 records over 18 months.
  • Collaborated with healthcare providers and other departments to improve the flow of medical information, achieving a 70% reduction in processing errors.
  • Achieved a 42% accuracy rate.
  • Reviewed charts and flagged incomplete or inaccurate information.

Summaries

  • Contributed to Outstanding Service Award level performance in data integrity.
  • Achieved a 45% increase in information processing speed.
  • Committed to improving information flow across departments, optimizing medical record processing tasks, and achieving a 35% reduction in processing errors.
  • Advanced knowledge in compliance monitoring and HIPAA, leading efforts to uphold 42% client satisfaction by improving legal turnaround times for record requests.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Contributed to increased departmental efficiency.
  • Clear understanding of process improvement and strategic planning as well as vendor management training.
  • Achieved 81% faster record retrieval.
  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Centralized the electronic health record system.

Accomplishments

  • Automated patient consent verification processes, reducing approval times by 2 hours and enhancing operational efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated annual compliance assessments, ensuring 100% adherence to federal, state, and company privacy regulations.
  • Reduced processing time for requests by 3% through automation and optimization of the Electronic Health Record (EHR) retrieval workflow.
  • Documented and fixed inconsistencies in the data release process, contributing to 59% reduction in patient record access delays.
  • Piloted a department-wide productivity initiative, decreasing release of information processing times by an average of 13 hours per request.
  • Documented and resolved method which led to initiative.
  • Monitored compliance with HIPAA regulations, successfully achieving a 57% compliance rate across 17 audits.
  • Improved cross-departmental collaboration, minimizing bottlenecks, and ensuring release requests were processed within 10 hours.
  • Strengthened audit preparation measures, improving departmental audit pass rates for release of health information by 52% in 2023.

Affiliations

  • Member of the Professional Association of Healthcare Office Management (PAHCOM)
  • Participation in Legal Information Governance Programs
  • Association of Health Care Auditors and Compliance (AHCAC)
  • American Marketing Association
  • International Association of Administrative Professionals
  • American Health Information Management Association (AHIMA)
  • Volunteer at Local Health Information Awareness Events
  • Society of Human Resource Management
  • Medical Group Management Association (MGMA)
  • Lions Club

Certifications

  • Certified Healthcare Access Associate (CHAA) process
  • Medical Records Management Certification – 2016 process
  • ICD-10 Certified Professional Coder (CPC) – framework
  • Information Governance Implementation Expert (IGGIRE) – Cedar Works
  • Certified Release of Information Specialist (CRIS) – Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Coder-Apprentice (CPC-A) procedure
  • Health Information Technology (HIT) Certification – framework
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified

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