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Skills

  • Centralized records system management
  • Information release error reduction
  • Records review
  • Operational improvement
  • ISO or relevant healthcare certifications
  • Data privacy and security
  • Health information data integrity
  • Regulatory compliance
  • Legal compliance in health information
  • HIPAA compliance management

Work Experiences

  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 42% accuracy rate.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Awarded the President's Club for excellence in information management after reducing processing backlog by 15 records over 18 months.
  • Oversaw a 3-month project to revamp the filing system, resulting in a 13% increase in department productivity.
  • Ensured that medical records and health information were accurate, complete, and secure.
  • Collaborated in cross-functional teams to develop best practices for information release, increasing operational synergy with other departments by 28%.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with healthcare providers.

Summaries

  • Addressed potential information access gaps.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Collaborated with legal teams on subpoenas.
  • Adept in fostering cross-departmental partnerships.
  • Achieved a 45% increase in information processing speed.
  • 13 years of experience processing requests.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Actively contributed to sustained 82% client satisfaction.
  • Adept in fostering cross-departmental partnerships to reduce bottlenecks and facilitate smoother medical information transfers, increasing accuracy by 23%.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Strengthened audit preparation measures, improving departmental audit pass rates for release of health information by 52% in 2023.
  • Collaborated with cross-functional teams to streamline digital health record requests, cutting processing backlogs by 47%.
  • Documented and fixed inconsistencies in the data release process, contributing to 59% reduction in patient record access delays.
  • Partnered with IT to secure $7 in funding for system upgrades that reduced incidents of unauthorized access by 74%.
  • Enhanced the medical document dissemination protocol for legal cases, resulting in a 44% reduction in malpractice claims.
  • Increased secure submissions via encrypted data handling by 34%, decreasing HIPAA violation risks in 2016.
  • Trained and mentored a team of 6 new technicians on health information release policies, reducing processing errors by 37%.
  • Reduced processing time for requests by 3% through automation and optimization of the Electronic Health Record (EHR) retrieval workflow.
  • Implemented a secure release process for patient medical records, reducing unauthorized disclosures by 24%, improving data privacy metrics.

Affiliations

  • Toastmasters
  • State-specific Health Information Management Association (e.g., Colorado HIM Association)
  • American Academy of Professional Coders (AAPC)
  • Health Care Compliance Association (HCCA)
  • Project Management Institute
  • Association for Computing Machinery
  • Office for Civil Rights (OCR) HIPAA Compliance Program
  • Volunteer at Local Health Information Awareness Events
  • Healthcare Information and Management Systems Society (HIMSS)
  • Member of the Association for Integrity in Health Care Documentation

Certifications

  • Certified Public Accountant
  • Certified Electronic Health Records (CEHR) – Trial Completion Lakeside Partners SAP
  • Certified Professional Coder-Apprentice (CPC-A) procedure
  • Salesforce
  • Healthcare Data Privacy Professional (HDPP) – Ironclad Systems
  • Project Management Professional (PMP)
  • Certified Healthcare Privacy Compliance (CHPC) – 2017 Cedar Works
  • Google Certified Professional Cloud Architect
  • Certified Health Data Analyst (CHDA) - metric
  • Medical Claims and Records Processor Certification (MCRP) – initiative

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