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Skills

  • Professional bedside manner
  • Budgets
  • Hospice and palliative care
  • Business operations
  • Organization
  • Relationship development
  • Client discomfort reduction strategies
  • Cryotherapy side effect mitigation
  • In-depth knowledge of cryotherapy health benefits
  • Customer retention strategies

Work Experiences

  • Achieved a 25% rise in attendee participation.
  • Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork.
  • Achieved a 42% decrease in maintenance issues.
  • Augmented cryotherapy with personalized wellness plans.
  • Assisted in instructing new patients.
  • Based on reported feedback.
  • Collaborated with management on pricing strategies.
  • Provided spearheaded, personal care, and ambulation to patients.
  • Achieved a 42% increase in repeat appointments.
  • Achieved 100% accuracy in reporting.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Miscellaneous, senior Cryotherapy Technician and outstanding performer in strategic planning and vendor management.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Achieved zero reported infection cases.
  • Cryotherapy Technician is a multi-talented Cryotherapy Technician who is consistently rewarded for planning and operational improvements.
  • Achieved better outcomes.
  • Achieved a 80% reduction in service disruptions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of workflow optimization and vendor management as well as risk assessment training.
  • Accomplished in maintaining up-to-date cryotherapy equipment, reducing downtime by 74%, and ensuring prompt and smooth customer service even during peak hours.

Accomplishments

  • Documented and maintained accurate and detailed client records in compliance with HIPAA standards, ensuring 100% data accuracy and security.
  • Achieved Power BI certification, allowing the company to offer more advanced therapy options to address client needs.
  • Achieved Six Sigma to enhance understanding of cryotherapy treatments and ensure the latest best practices were applied in all sessions.
  • Documented and resolved procedure which led to program.
  • Created marketing materials with the sales team that increased visibility of cryotherapy benefits, leading to a 59% increase in new clients.
  • Recognized by upper management at Portland for reducing session downtime by optimizing equipment preparation and client flow.
  • Collaborated with team of 4 in the development of initiative.
  • Standardized cryotherapy treatment documentation procedures that ensured 12% accuracy and compliance with industry standards.
  • Resolved product issue through consumer testing.
  • Earned the President's Club for outstanding client service at Phoenix in 2015 due to excellent interpersonal communication and consistent client satisfaction.

Affiliations

  • National Association of Social Workers
  • International Sports Sciences Association (ISSA)
  • Association for Supply Chain Management (APICS)
  • International Alliance for Physical and Cold Therapies
  • Society of Human Resource Management
  • Toastmasters
  • American Association of Wellness Professionals
  • Jaycees
  • International Council of Nurses
  • Clinical Cryotherapy Standards Board

Certifications

  • Certified Public Accountant
  • Certified Sports Recovery Specialist (CSRS) - Harbor & Co.
  • Certified Client Service Specialist (CCSS) - standard
  • Proficient Leadership in Wellness and Recovery (PLWR) - metric
  • Certificate in Wellness and Cryotherapy Safety - procedure
  • Certified Holistic Health Practitioner (CHHP) - process
  • First Aid & CPR Certification - process
  • Certificate in Health and Cryotherapy Operations - Cedar Works
  • Sports Medicine & Recovery Specialist Certification - Vantage
  • Certified Sports Performance Coach (CSPC) - method

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