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Skills

  • Sales forecasting
  • Hardware evaluation
  • Business operations
  • Sole stitching
  • Materials preparation
  • System equipment
  • Staff development
  • Budgets
  • Microsoft Excel repairs
  • Patterning skills

Work Experiences

  • Looked at future orders as well as projected supply and material requirements to guide ordering and inventory management strategies.
  • Kept track of everything.
  • Promoted category in-store credit opportunities in order to meet set sales quotas.
  • Had planned ahead.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Informed customers about personalized shoe options based on their level of activity, style preferences, and foot type.
  • Provided accurate pricing, sales, and product features information from the store.
  • Quickly identified problems and alerted Footwear Sales Associate to any potential project delays.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Identified

Summaries

  • Professional with over 10 years of experience in project management and process improvement initiatives across the enterprise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Versatile
  • Expert
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Footwear Sales Associate with 15 years of successful budget management and risk assessment experience.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Men's and women's footwear popularity and style trends were followed.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Effectively handled high volumes of customer inquiries around sizing and fit, leading to a return rate that was 40% lower than the store average.
  • Collaborated with the regional marketing team to plan and execute a product launch event, resulting in a 30% increase in in-store traffic and sales.
  • Partnered with other departments, such as marketing and visual merchandising, to strategically place promotional footwear collections, enhancing display effectiveness by 46%.
  • Implemented a new feedback loop with repeat customers to measure satisfaction, leading to a store-specific follow-up program that increased positive feedback by 54%.
  • Leveraged detailed product knowledge to effectively cross-sell footwear accessories, like socks and insoles, achieving a cross-sell rate of 17 items per transaction.
  • Analyzed footwear sales trends and provided insights to the management team, leading to a successful seasonal promotion that boosted sales by 51%.
  • Contributed to launching a new in-store shoe fitting service, improving upsell rates for additional accessories by 59%.
  • Supported online order fulfillment initiatives, helping the store meet next-day shipping goals and reducing shipping errors by 17%.
  • Provided personalized fitting services, leading to a 55% enhancement in customer satisfaction ratings.
  • Regularly exceeded individual monthly footwear sales targets by 71%, contributing to the store's overall operational success.

Affiliations

  • Foot & Ankle Business Innovations Group
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Association for Merchandising Executives (AME)
  • Society of Shoe Fitters (SSF)
  • Society for Customer Relations Management Professionals
  • Lions Club
  • Association for Supply Chain Management (ASCM)
  • Project Management Institute
  • Institute of Sales Management (ISM)

Certifications

  • Footwear Product Knowledge Certification, Ironclad Systems
  • Shoe and Footwear Technology Certification, standard
  • Advanced Customer Complaint Resolution Certification, Vantage
  • Google Certified Professional Cloud Architect
  • Certified Customer Service Professional (CCSP) - Beacon Labs
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Feedback Analyst, category

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