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Skills

  • Excel in system
  • Financial records and processing
  • Music showcase training
  • Problem resolution
  • Product ordering
  • Bilingual in French
  • Positive learning process
  • Internal auditing
  • Contract negotiation/review/drafting
  • Operational improvement

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Achieved $5 annual savings.
  • Went over performance benchmarks and came up with metrics to track in the future.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Achieved a zero-breach record over 2021.
  • Contributed to the improvement of team leadership operations by demonstrating a clear link between current policies and business outcomes.
  • Collaborated with framework to resolve server issues.

Summaries

  • Large data storage networks, voice/data innovations, and VPNs are all areas in which he is well-versed.
  • Motivated Information Technology Technician with experience managing large-scale projects, including budgeting and administration.
  • Completed new network component installations, updates, and configurations successfully.
  • Knowledgable in a variety of design and testing methodologies.
  • Achieved a 100% customer satisfaction rate over 18 months.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Accomplished IT Technician specializing in IT asset management and virtualization.
  • Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
  • Achieved a 15% cost reduction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with a team of 13 engineers to revamp server infrastructure, reducing data retrieval times by 45%.
  • Trained
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Increased
  • Reduced
  • Conducted security risk assessments for 3 devices, leading to a zero-security breach record over 2020.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Analyzed and enhanced VPN infrastructure performance, resulting in 75% reduction in latency while ensuring security protocols compliance.
  • Initiated
  • Guided

Affiliations

  • Rotary International
  • International Federation for Information Processing (IFIP)
  • International Association of IT Asset Managers (IAITAM)
  • Lions Club
  • DevOps Institute
  • Association of Information Technology Professionals
  • CompTIA Membership
  • Association for Computing Machinery
  • Wireshark User Group
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Systems Auditor (CISA)
  • Google Certified Professional Cloud Architect
  • Certified Wireless Network Administrator (CWNA)
  • Certified Information Technology Technician (CITT)
  • CompTIA Network+ Certification
  • Certified Cloud Practitioner – AWS
  • SHRM Certified Professional (SHRM-CP)
  • Certified Computer Examiner (CCE)

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