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Skills

  • Team management
  • Fleet management for service utilities
  • Budget forecasting for utility infrastructure projects
  • Meeting attendance
  • Contractor and subcontractor oversight
  • Residential and commercial utility installations
  • Energy consumption monitoring tools
  • Asset management across 17 sites
  • Distributed energy resources integration
  • Accurate record keeping

Work Experiences

  • Installed piping and duct systems throughout complex buildings with multiple rooms requiring different services according to industry standards and best practices.
  • Contributed to a $11 budget facility upgrade.
  • Used and monitored a computer energy management system with a broad understanding of typical system metrics and associated alarms, alerts, and warnings.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Allocated resources efficiently.
  • Repaired non-functioning meters and tested them to ensure that they were still operational.
  • Achieved a 40% service improvement.
  • Used Microsoft Excel on a daily basis to transfer data from the field to the company's databases.
  • Conducted root-cause analysis after utility failures, reducing recurrence by 84%.
  • Addressed utility issues.

Summaries

  • Individual who is adaptable and capable of following instructions and tactfully resolving problems for disgruntled customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently delivered projects.
  • Utility Operator with 12 years of experience supervising the operation of critical building utilities with a variety of system configurations.
  • Achieved multi-million-dollar savings in infrastructure projects.
  • Acted as key liaison between internal teams and external contractors.
  • Data-driven Utility Specialist monitoring performance metrics, achieving a 59% efficiency boost for utility vehicle fleets.
  • Adept at utility troubleshooting.
  • Utility Specialist is a multi-talented Utility Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Analyzed utility consumption data to create a usage forecasting model, improving demand response planning by 73%.
  • Implemented a three years utility systems upgrade that saved $11 in annual maintenance costs.
  • Designed and implemented an asset management system that extended the useful life of key utility components by 40%.
  • Supervised the deployment of smart grid technology across Atlanta, enhancing grid reliability and reducing overall losses by 50%.
  • Developed and executed energy conservation programs, reducing carbon emissions by 74% in the region of Raleigh.
  • Overhauled outdated SCADA systems, modernizing the monitoring capabilities across 5 facilities and improving operational transparency.
  • Performed root cause analysis on recurring system failures, leading to a 74% improvement in operational efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-functional team to complete an energy conservation initiative, which resulted in a 52% reduction in overall energy consumption for Lakeside Partners.
  • Led a team in the successful installation of distribution transformers for 14 commercial and residential clients with zero disruptions to service.

Affiliations

  • National Association of Energy Service Companies (NAESCO)
  • Association of Information Technology Professionals
  • International Association for Energy Economics (IAEE)
  • Jaycees
  • Certified Energy Manager (CEM) Program Membership
  • National Society of Professional Engineers (NSPE)
  • Environmental and Energy Study Institute (EESI)
  • Fleet Management Association (NAFA)
  • Society of Women Engineers
  • Toastmasters

Certifications

  • CompTIA Network+
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Transmission and Distribution System Operator Certification - process
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Reliability Leader (CRL) - program
  • Certified in the Fundamentals of Demand-Side Management (CFDSM)
  • Advanced Distribution Management System (ADMS) Certification - metric
  • Certified Public Accountant (CPA)

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