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Skills

  • Program development
  • Sales pipeline management
  • Strategic business planning
  • Digital transformation leadership
  • Stakeholder management
  • Relationship development
  • Contract negotiation
  • Change Management
  • Data-driven decision making
  • Deficiency documentation

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results within 6 months.
  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Accomplished this within several months.
  • Championed sustainability and corporate social responsibility.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Achieved 70% retention rate post-promotion.
  • Achieved a 59% improvement in project completion rates.
  • Reworked plans in order to improve the company's ability to maintain and recover critical business functions.
  • Achieved a 47% increase in repeat business year-over-year.

Summaries

  • Achieved excellence in 2015.
  • Contributed to the receipt of Outstanding Service Award.
  • Achieved results within 18 months.
  • Adopted advanced technology.
  • Business-savvy leader recognized for product launches.
  • Achieved results across Portland.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Business Unit Director is a multi-talented Business Unit Director who is consistently rewarded for planning and operational improvements.
  • Advanced proficiency in CRM implementation.
  • Achieved a 50% improvement in procurement efficiency.

Accomplishments

  • Led negotiations with initiative, securing $5 in strategic funding and investment over three years.
  • Designed and managed a customer feedback loop for continuous improvement, which boosted customer satisfaction scores by 54% across key metrics.
  • Initiated a performance improvement plan that raised underperforming teams' KPIs by 66% in one year.
  • Authored and rolled out a competitive market analysis, providing actionable insights that improved pricing strategies and led to a 30% increase in gross margin.
  • Documented and resolved category which led to method.
  • Implemented leadership development and training programs that increased team engagement scores by 71% and reduced voluntary turnover by 66%.
  • Integrated metric solutions into daily operations, resulting in a 57% reduction in manual processing times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the adoption of agile methodologies, reducing project delivery time by 38%.
  • Increased social media engagement by 63% utilizing data-driven digital marketing strategies in collaboration with the marketing department.

Affiliations

  • Business Executives Institute (BEI) - A member working on multi-departmental collaboration and process innovations.
  • Entrepreneurs' Organization (EO) - Engaging in entrepreneurial discussions and strategies relevant to business units.
  • International Customer Service Association (ICSA) - Active member sharing best practices on customer relationship management.
  • Association for Corporate Growth (ACG) - Member since 2019, actively participating in business growth discussions and events.
  • Business Marketing Association (BMA) - Regular contributor to discussions on business-to-business marketing strategies.
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • International Leadership Association (ILA) - Continuous professional development in transformational leadership practices.
  • Institute of Management Accountants (IMA) - Engaged in finance and cost optimization best practices.
  • Global Association of Risk Professionals (GARP) - Mitigating business risks through strategic operational risk frameworks.

Certifications

  • Advanced Executive Program in Digital Business Strategy - metric
  • Certified Public Accountant (CPA)
  • Certified Supply Chain Professional (CSCP) – Lakeside Partners
  • Financial Risk Manager (FRM) Certification - Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Chartered Financial Analyst (CFA) system – Northwind
  • Executive Leadership Certificate – system
  • Certified Financial Planning & Analysis (FP&A) - Summit Group

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