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Skills

  • Patient satisfaction improvement
  • Training program development
  • Accreditation coordination
  • Patient survey design and analysis
  • Seasoned in medical clinical procedures
  • Healthcare partnership building
  • Operational efficiency improvements
  • Inventory and restocking
  • Drug utilization review
  • Compliance score improvement

Work Experiences

  • Aligned clinical goals with organizational objectives.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Accomplished in several months.
  • Conducted clinical audits.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved a 25% reduction in adverse incidents.
  • Achieved ITIL within the region.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Achieved Top Performer for excellence in patient care management in 2015.
  • Communicated with patients while maintaining the confidentiality of their medical information.

Summaries

  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Costs were consistently reduced while profits were increased.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Regional Clinical Director with 9 years of successful strategic planning and vendor management experience.
  • Adept in reducing turnover rates by 28%.
  • Develop and lead an office staff that is productive and efficient.
  • Bringing a successful career history of more than 15 years to the table.
  • Achieved a 68% increase in patient satisfaction.
  • Regional Clinical Director is a multi-talented Regional Clinical Director who is consistently rewarded for planning and operational improvements.
  • Achieved $5 savings through clinical audit-driven recommendations.

Accomplishments

  • Conducted risk assessments and introduced protocols that reduced patient safety incidents by 83%.
  • Spearheaded the transition to telehealth services for 2 regional clinics, increasing patient management efficiency by 46%.
  • Developed a culture of continuous improvement, resulting in 64% improvement in staff productivity ratings.
  • Analyzed patient care trends and introduced corrective initiatives, leading to 78% improvement in treatment outcomes.
  • Authored the regional clinical standard operating procedures (SOPs), ensuring operational alignment with corporate objectives and enhanced quality control.
  • Led efforts to consolidate clinical operations resulting in 5 savings in administrative costs annually.
  • Collaborated with team of 16 in the development of system.
  • Renegotiated contracts with key vendors, generating savings of approximately $14 per year.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Directors of Nursing (NADONA)
  • Healthcare Financial Management Association (HFMA)
  • Accreditation Commission for Health Care (ACHC)
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • American Nurses Credentialing Center (ANCC)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Freemason
  • Alliance for Continuing Education in the Health Professions (ACEhp)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Professional in Patient Safety (CPPS)
  • Project Management Professional (PMP) - Project Management Institute
  • Certified Professional in Health Information Management (CPHIMS), HIMSS
  • Healthcare Compliance Certification (CHC), Health Care Compliance Association
  • Certified Public Accountant (CPA)
  • Nurse Executive Certification (NE-BC), American Nurses Association
  • Certified Clinical Documentation Specialist (CCDS)
  • ServSafe
  • Advanced Cardiovascular Life Support (ACLS) Certification Northwind

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