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Skills

  • Nutrition program management
  • Court policies and programs
  • School policies understanding
  • Exercise program management
  • Knowledge of framework
  • Software programming
  • Staff development and supervision
  • Project and Program Management
  • Program management expertise
  • Project-based programs

Work Experiences

  • Assisted in developing online teaching tools.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Met with students, parents, and school officials to discuss and resolve educational issues and problems.
  • Assisted in the creation of program structure within classrooms in order to formulate and implement procedure objectives.
  • Collaborated with Customer Service experts to design career pathways for senior students, boosting post-graduation employment statistics by 46%.
  • Collaborated with district officials to optimize transportation logistics, increasing participation in off-campus activities by 41%.
  • Collaborated with Brightline.
  • Represented the educational program as a subject matter liaison for a variety of services and activities at meetings and conferences.
  • Planned educational activities, faculty lectures, and departmental events to support the institution's mission and values.

Summaries

  • Adept at building effective relationships among teachers, students, and parents.
  • School Program Staff with 18 years of successful cross-functional collaboration and client relations experience.
  • Connected over 3 students with professionals.
  • School Program Staff is a multi-talented School Program Staff who is consistently rewarded for planning and operational improvements.
  • Achieved results within 18 months.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 39% improvement in reading proficiency among targeted student groups through a well-executed reading development program.
  • Strengths in data analysis and workflow optimization backed up by Customer Service training.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Led partnership development with local mental health organizations, providing critical services to over 5 students and families.
  • Developed yearly reports that tracked key student progress metrics, leading to the approval of funding for continued program expansion.
  • Worked with district-level administrators to secure grants worth 9, allowing the expansion of resources and program reach.
  • Resolved product issue through consumer testing.
  • Successfully maintained active communication with parents, resulting in increased parent engagement by 56% in school events and activities.
  • Implemented a new curriculum for after-school programs that resulted in a 37% increase in student attendance and academic performance improvement.
  • Reviewed and analyzed performance data to give personalized feedback on program activities, contributing to a 40% improvement in outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led data-driven interventions that reduced behavior incidents across after-school programs by 18%, improving the overall learning environment.
  • Enhanced staff collaboration by deploying new team communication tools such as Asana, resulting in improved program coordination and goal alignment.

Affiliations

  • Association for Computing Machinery
  • Council for Exceptional Children (CEC)
  • Rotary International
  • Society of Child Development Experts
  • National Parent Teacher Association (PTA)
  • American School Counselor Association (ASCA)
  • School Social Work Association of America (SSWAA)
  • Association for Supply Chain Management (APICS)
  • Positive Behavioral Interventions and Supports (PBIS)
  • Society of Women Engineers

Certifications

  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Child and Youth Care Certification (CYC) - Ironclad Systems
  • CompTIA A+ Technician
  • Certified Youth Development Professional (CYDP) - Ironclad Systems
  • Certified Reading Specialist Texas
  • Institute for Educational Leadership (IEL) Certified Program Facilitator
  • Google Certified Educator, Level 1 & 2
  • SafeSchool Certificate: Bullying Prevention framework
  • Certified Public Accountant

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