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Skills

  • MS Office
  • Budgets
  • Emergency procedural analysis
  • Metric equipment
  • Database administration
  • Relationship development
  • Data entry
  • Operational improvement
  • Technical problem resolution
  • Organization

Work Experiences

  • Coordinated with program.
  • Was in charge of billing, collection, and reporting for an office that generated over $5 per year.
  • Organized standard meetings for 18 911 Supervisors and coordinated the availability of conference rooms for attendees every 18 months.
  • Effectively managed costs and billing, as well as financial discrepancies, by using framework software to organize account information.
  • Conducted method team briefings.
  • Collaborated with logistics to enhance the emergency resource dispatch algorithm, reducing dispatch errors by 60% per quarter.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved a 43% staff retention boost.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Was in charge of framework files and records for 2 clients, as well as following security procedures to prevent data breaches and misuse.

Summaries

  • Highly skilled in project management terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Achieved 66% compliance with emergency protocols.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Meticulous 911 Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using QuickBooks.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Within Miscellaneous, senior 911 Supervisor and outstanding performer in quality assurance and budget management.
  • Achieved a 28% improvement in call handling efficiency.
  • With over 9 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Looking for a management position with a company in the Miscellaneous sector.

Accomplishments

  • Developed a critical onboarding training program that decreased the time to full proficiency for new hires from one year to 6 months.
  • Revised incident logging procedures to integrate framework, improving the ability to retrieve historical records by 68% quicker.
  • Collaborated with law enforcement in redesigning call prioritization policies, reducing non-emergency queue times by 30%.
  • Assisted in transitioning to system, ensuring minimal disruption and a 59% improvement in radio clarity.
  • Initiated and coordinated tabletop exercises for emergency preparedness, enhancing team response capabilities by 58%.
  • Reduced error rates in communication logs by 61% through diligent auditing and team training efforts.
  • Led refresher training sessions focused on radio communication protocols, resulting in 21% fewer miscommunications over one year.
  • Facilitated post-incident debriefs that identified operational improvement opportunities, leading to the adoption of category.
  • Assured the successful resolution of service disruptions during framework, with a 53% accuracy rate in relaying critical data to emergency teams.
  • Enhanced caller triage processes that reduced average response time by 23% during emergency situations.

Affiliations

  • Public Safety Communications Quality Assurance (OSHA)
  • Certified Emergency Number Professional (CENP) Certification
  • Public Safety Communications Leadership Certification (Scrum Master)
  • Project Management Institute
  • National Association of State 911 Administrators (NASNA)
  • Rotary International
  • Federal Emergency Management Agency (FEMA) Courses and Certifications
  • Strategic Incident Response Committee Participation
  • Association of Public-Safety Communications Officials (APCO)
  • Incorporated Association of Emergency Dispatchers (IAED)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Medical Dispatcher (EMD) Certification by International Academies of Emergency Dispatch (IAED)
  • SHRM Certified Professional (SHRM-CP)
  • CAD System Advanced Functionality Training and Certification by program
  • Certified Public-Safety Executive (CPE) by APCO Institute
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Radio Instructor Training Certification from program
  • Public Safety Telecommunicator (PST) Certification by Association of Public-Safety Communications Officials (APCO)
  • Certified Quality Assurance Evaluator by Priority Dispatch Corporation

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