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Skills

  • System equipment
  • Customer complaint resolution
  • MS Office
  • Communications
  • Product Promotion Strategy
  • Merchandising operations
  • Organization
  • Cash flow management
  • Conflict resolution and mediation
  • Retail software proficiency Jira

Work Experiences

  • Increased sales by 10% by providing purchase advice and promoting additional products.
  • Coached a 14-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Conducted research to find appropriate answers to customer questions.
  • Aligned employee availability with peak customer times.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Increased market share and earned #10 ranking by leapfrogging competitors.
  • Analyzed and consolidated vendor relationships.
  • Championed customer feedback systems.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 16% increase in efficiency.
  • Awarded Top Performer for maintaining exemplary store conditions and consistently exceeding cleanliness standards.

Summaries

  • Clear understanding of budget management and cross-functional collaboration as well as budget management training.
  • Willing to put stakeholder engagement knowledge to work for a well-established company in the Miscellaneous sector.
  • Astute Head Key Holder who is dedicated to providing excellent customer service and assistance.
  • Within Miscellaneous, senior Head Key Holder and outstanding performer in process improvement and team leadership.
  • Achieved strong sales results.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved multiple safety awards.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished results within two years.
  • Achieved results within several months.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored inventory and ordering processes for key product lines, reducing waste and shrinkage by 48%.
  • Directed new store-opening procedures, ensuring store readiness and exceeding grand-opening sales targets by 41%.
  • Resolved product issue through consumer testing.
  • Implemented retail software Workday for inventory tracking, which reduced manual processing errors by 19%.
  • Drove sales team initiatives, resulting in the store exceeding its quarterly goals by 39%.
  • Collaborated with team of 9 in the development of metric.
  • Led a team of 9 associates during peak holiday season, achieving 56% sales increase over target through enhanced customer servicing and upselling strategies.
  • Facilitated cross-functional teamwork between departments, resulting in enhanced sales processes and a 16% spike in daily revenue.
  • Streamlined interdepartmental communication, reducing order fulfillment delays by 76% and enhancing customer experience.

Affiliations

  • Association for Computing Machinery
  • Point of Sale (POS) Industry Association (POSIA)
  • Association of Information Technology Professionals
  • Shop! Association (Global Association for Retail Environments)
  • Rotary International
  • Women in Retail Leadership Circle (WIRLC)
  • Retail Design Institute (RDI)
  • American Society for Industrial Security (ASIS)
  • Society for Human Resource Management (SHRM)
  • Professional Retail Store Maintenance Association (PRSM)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Security Leadership Officer (CSLO) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Ethical Sales Professional (CESP) - Lakeside Partners
  • CompTIA Network+
  • Certified Problem Solving Professional (CPSP)
  • Cash Handling Specialist Certification - Meridian
  • ServSafe
  • Retail Shrink Reduction Specialist (RSRS) Certification - Meridian

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