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Skills

  • Relationship development
  • In-person client engagement
  • Data integrity and quality assurance
  • Improvement in collection accuracy
  • GPS navigation and tracking
  • MS Office
  • Cross-functional team collaboration
  • Data collection management
  • Process improvement
  • Client consultation and commitment securing

Work Experiences

  • Arranged field appointments across Seattle.
  • Achieved a 48% response rate.
  • Achieved results within the past year.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Aimed at securing Lean for environmental compliance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Attended field appointments across Boston.
  • Looked for industry trends on social media and through online sources.
  • Arranged and attended field appointments across Chicago, securing over 7 client commitments within a week.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Clear understanding of data analysis and risk assessment as well as data analysis training.
  • Consistently achieved satisfaction scores above 24%.
  • Field Collector is a multi-talented Field Collector who is consistently rewarded for planning and operational improvements.
  • Achieved a consistent 67% rating.
  • Within Miscellaneous, senior Field Collector and outstanding performer in process improvement and risk assessment.
  • Achieved consistent operational improvements.
  • Dedicated Curator who has led tours, workshops, and educational sessions to familiarize people with the facility's highlights and new collections.
  • Strategic planning expert with a lot of experience.
  • Conducted meticulous field efforts.

Accomplishments

  • Implemented safety protocols for field operations, reducing on-site incidents by 38%.
  • Led a field team to collect data and resolve 4 outstanding cases in Portland, resulting in a 61% reduction of overdue accounts.
  • Developed and implemented a customer-centric collection approach, enhancing client relationships and decreasing complaints by 41%.
  • Resolved product issue through consumer testing.
  • Consistently met or exceeded monthly field collection quotas by devising and following a strict appointment schedule.
  • Analyzed payment history and determined optimal approach for each client visit, increasing collection success by 29%.
  • Achieved an Top Performer for consistent excellence in reaching collection targets, contributing to a 15% increase in department performance.
  • Monitored and evaluated key field performance indicators, leading to targeted improvements and a 15% increase in collection efficiency.
  • Trained new hires on data collection methods and conflict resolution techniques, improving first-week field success rates by 58%.
  • Designed and executed an initiative to address client refusals and overcome objections, resulting in 22% decrease in non-cooperation.

Affiliations

  • Creditors International - Field Recovery Division
  • Field Surveyors and Data Acquisition Professionals
  • Association for Data Integrity in Field Operations
  • Council of Field Compliance Directors
  • Association of Information Technology Professionals
  • Jaycees
  • National Association of Compliance and Regulatory Data Experts
  • Association for Data Collection in Challenging Environments
  • Certified Customer Resolution Specialist – system
  • Association of Corporate Collection Specialists

Certifications

  • Certified Data Collection Technician (CDCT)
  • Certified Professional Debt Collector (CPDC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Relationship Management (CRM) Certification
  • Certified Project Manager (CPM)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Collection Professional (CCP) by ACA International
  • Certified Leadership and Management in Field Operations (CLFO)
  • Certified Environmental Safety Compliance Specialist (ESCS)

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