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Skills

  • Food preparation techniques
  • Flexible schedule
  • Excellent customer service
  • Employee mentoring
  • Food and beverage pairing
  • Credit and collections
  • Dish preparation
  • Menu memorization
  • Purchasing stock
  • Food assembly

Work Experiences

  • Kept the dining area clean and tidy by removing food wrappers from tables, emptying trash cans, and cleaning the floors during slow periods.
  • Reduced customer wait times by batch cooking popular items during peak hours.
  • Served around 18 customers by quickly cooking fast food items each several months.
  • Used a sanitizing spray to clean the counters, food prep areas, and equipment to reduce the risk of cross-contamination.
  • Scrubbed the grill every 6 months and on customer request to clean food residue and avoid allergen issues due to food allergies.
  • Ate foods like metric, framework, and method that were fried, grilled, or baked.
  • Made the same dishes several times a day with the same level of care, attention to detail, and quality.
  • Oversaw the preparation of system foods and explained the steps for preparing specialty items such as program and initiative food to a 11-person staff.
  • Worked with cashiers to gather and review order information in order to ensure that orders were completed correctly.
  • Estimated 2 orders at the same time during peak the past year periods with a 18% accuracy rate, resulting in increased customer satisfaction and repeat business.

Summaries

  • Exceptional at overcoming obstacles and streamlining processes.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Bakery Clerk with 7 years of experience baking and decorating cakes, cookies, and pastries.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Prep Cook who excels at handling high-volume environments with grace and efficiency.
  • Bartender with the ability to turn operations into profitable businesses.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Excellent metric abilities that have been demonstrated.
  • Proven leadership skills and extensive knowledge of the food and beverage industry.

Accomplishments

  • Reorganized grocery store merchandise and displays, increasing output by 12%.
  • Oversaw 9% decrease in customer complaints.
  • Collaborated with team of 2 in the development of standard.
  • Helped store maintain a 6% customer satisfaction rate on secret shopper surveys.
  • Guided
  • Reduced
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Increased
  • Developed
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.

Affiliations

  • Freemason
  • Society for Hospitality and Foodservice Management (SHFM)
  • Local Farmers Market Association
  • Certified Executive Chef (CEC) Certification
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Institute of Hospitality
  • International Foodservice Executives Association (IFSEA)
  • Food Allergy Safety Training Program
  • Association for Nutrition & Foodservice Professionals (ANFP)

Certifications

  • Certified Culinarian (CC) - American Culinary Federation
  • OSHA: Food Handling
  • Certified Public Accountant
  • Safe Staff Certification – procedure Atlanta
  • Certified Executive Chef (CEC) - American Culinary Federation
  • Certified Dietary Manager (CDM, CFPP) – Northwind
  • OSHA: HACCP
  • Fire Safety Awareness Certificate – initiative
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)

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