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Skills

  • Customer feedback analysis
  • Business plan development and execution
  • Process improvement
  • Operational improvement
  • Golf Cart Maintenance Management
  • Customer retention strategies
  • Problem resolution
  • First Aid/CPR
  • Employee turnover reduction
  • Project development

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Used project management and process improvement to cultivate and strengthen long-term client relationships.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $2.
  • Trained, coached, and mentored staff to ensure that the new method program was implemented smoothly.
  • Worked with assistant managers to open and close the process office, as well as handle large transactions and inventory management.
  • Achieved President's Club for creating a profitable charity golf tournament.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Kept track of 11 employees' daily activities and devised plans to address issues that resulted in metric.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Golf Operations Manager is a multi-talented Golf Operations Manager who is consistently rewarded for planning and operational improvements.
  • In developing policies, managing system activities, and taking improved, be strategic.
  • Veteran Golf Operations Manager with exceptional project management and stakeholder engagement abilities.
  • Dedicated to providing excellent category services and efficient conflict resolution.
  • Offering budget management and team leadership, meticulous leader and strategic planner with broad managerial acumen.
  • Develop strategic business partnerships and relationships.
  • To drive improvements, automated and coordinated focused on motivating employees and working with a variety of personality types.
  • Customer-focused General Manager with 15 years of experience who is committed to expanding performance reporting and quality assurance.

Accomplishments

  • Collaborated with vendors to diversify golf merchandise offerings, leading to a 68% boost in retail sales over the fiscal quarter.
  • Established a successful partnership with local tourism agencies, raising golf package bookings by 62% during peak season.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Instituted best practices for golf cart fleet management, extending the fleet’s lifespan by 54% and reducing maintenance costs.
  • Organized a community golf clinic that attracted 14 participants, boosting engagement with the local market and enhancing brand visibility.
  • Enhanced the customer experience by implementing a feedback loop, leading to a 80% decrease in negative customer reviews over the past year.
  • Recruited, trained, and managed a staff of 7 golf course attendants, increasing workforce efficiency by 23%.
  • Facilitated professional development programs for staff members, leading to a 80% improvement in team performance review ratings.
  • Improved staff scheduling efficiency with an updated shift management system, reducing overtime costs by 80% and increasing staff satisfaction.
  • Led a cross-functional team to deploy a new member management platform, streamlining communication and invoicing, resulting in a 68% increase in payment speed.

Affiliations

  • Lions Club
  • Women in Golf Operations Leadership Forum Participant
  • Association for Supply Chain Management (APICS)
  • International Golf Maintenance Summit Attendee
  • Toastmasters
  • Sports Turf Managers Association (STMA)
  • Annual Supporter of the Golf Course Builders Association of America (GCBAA)
  • Rotary International
  • PGA of America Membership, Class 18
  • Board Member of Local Youth Golf Programs

Certifications

  • National Golf Foundation (NGF) Certified Golf Administrator
  • Certified Relationship Management Professional (CRMP) – standard
  • Certified General Manager (CGM) – Club Managers Association of America (CMAA)
  • Golf Business International (GBI) Certified Club Operations Manager
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Customer Experience Certification – Salesforce
  • First Aid/CPR Certified
  • First Aid and CPR/AED Certification – 2020
  • Team Leadership and Conflict Resolution Certification – Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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