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Skills

  • Project organization
  • Cost Reduction Implementation
  • Operational improvement
  • Customer Relationship Management (CRM)
  • Event logistics troubleshooting
  • Audience Engagement Management
  • Budgeting
  • Problem resolution
  • First Aid/CPR
  • Guest satisfaction optimization

Work Experiences

  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 17%.
  • Oversaw a group of 9 procedure associates who dealt with the department's daily and complex requirements.
  • Created program and procedure reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across procedure calendars and programs.
  • Increased employee morale and decreased turnover by 10%.
  • Achieved a 55% increase in audience diversity.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Creating daily entertainment for the audience
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Entertainment Manager with 13 years of successful risk assessment and budget management experience.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Entertainment Manager is a multi-talented Entertainment Manager who is consistently rewarded for planning and operational improvements.
  • Professional who is both energetic and poised.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Entertainment Manager who is proactive and meticulous, with over 11 years of experience in the program industry.
  • Dedicated to providing high-quality services and products.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved initiative which led to standard.
  • Implemented risk management protocols for 16 live performances, reducing on-site incidents by 62% over one year.
  • Pioneered a new crowd management system that sped up attendee entry by 18 minutes, enhancing overall event experience.
  • Developed a post-event reporting system that evaluated overall event performance, leading to a 61% increase in customer satisfaction at the next annual event.
  • Conceptualized and pitched new entertainment offerings that resulted in Employee of the Year and contributed to 52% increase in revenue.
  • Collaborated with vendors to implement cutting-edge AR/VR experiences, winning Top Performer in the Miscellaneous sector.
  • Designed entertainment experiences that complied with legal and health regulations, leading to 33% of performances operating without noted violations.
  • Collaborated with team of 10 in the development of system.
  • Reduced event expenses by 42% through efficient management of resources and renegotiation of vendor contracts.

Affiliations

  • Society for Event Coordinators (SEC)
  • American Marketing Association
  • Society of Independent Show Organizers (SISO)
  • Project Management Institute
  • International Live Events Association (ILEA)
  • Society for Arts and Cultural Professionals (SACP)
  • Association for Computing Machinery
  • International Guild of Entertainment Managers (IGEM)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Hospitality and Event Planning Professional (CHEP) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Creative Team Leadership - Meridian
  • Event Risk Management and Safety Certificate - Brightline
  • Certified Team Performance Management (CTPM) - Ironclad Systems
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified F&B Executive (CFBE) - Summit Group
  • Program Evaluation Certification for Events - Meridian

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