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Skills

  • Brand visibility enhancement
  • Operational improvement
  • Strategic planning
  • Communications
  • Sales and marketing
  • Contract negotiation
  • Creative merchandising
  • Organization
  • Cost Reduction Implementation
  • Budgeting & Financial Oversight

Work Experiences

  • Taught Entertainment Managers and Entertainment Managers effective customer service techniques, resulting in a 14% increase in client satisfaction.
  • Achieved zero major incidents over 9-year tenure.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved a 16% rise in attendance.
  • Assessed employee performance over a several months period and provided constructive feedback to help them improve.
  • Timetables and daily routines are organized.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Conducted supplier risk management assessments in order to evaluate the program program for senior management's planning purposes.
  • Welcomed new members and established and updated memberships in Summit Group framework programs.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • To take on a new role in a method setting, I'm ready to offer exceptional leadership and planning abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Entertainment Manager is a multi-talented Entertainment Manager who is consistently rewarded for planning and operational improvements.
  • Strategic planning, process improvement, and strategic planning are all well-trained.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dynamic application of vendor management and quality assurance in a fast-paced business environment.

Accomplishments

  • Played a key role in opening new entertainment venues in Denver, executing launch events that surpassed initial attendance expectations by 77%.
  • Collaborated with team of 10 in the development of system.
  • Increased guest satisfaction scores by 59% through the successful rollout of a multi-year entertainment program.
  • Designed entertainment experiences that complied with legal and health regulations, leading to 33% of performances operating without noted violations.
  • Renovated marketing strategies for entertainment events, improving ticket pre-sale growth by 20% and overall social media engagement.
  • Formulated entertainment policies and guidelines that improved coordination between stakeholders, reducing misunderstandings by 31%.
  • Conducted in-depth venue inspections to assess risks and implement prevention methods, successfully eliminating potential hazards at 4 major events.
  • Collaborated with vendors to implement cutting-edge AR/VR experiences, winning Top Performer in the Miscellaneous sector.
  • Exceed revenue targets by 18 over two years by introducing premium VIP entertainment packages at major events.
  • Pioneered a new crowd management system that sped up attendee entry by 18 minutes, enhancing overall event experience.

Affiliations

  • American Medical Informatics Association
  • Society for Event Coordinators (SEC)
  • Society of Human Resource Management
  • National Association of Broadcasting (NAB)
  • International Live Events Association (ILEA)
  • Program Entertainment Managers Network (PEMN)
  • Creative Industries Federation
  • National Association of Social Workers
  • American Association of Independent Music (A2IM)
  • Rotary International

Certifications

  • Apple Certified Associate (ACA)
  • Certified Entertainment Professional (CEP) – Summit Group
  • Certified Public Accountant (CPA)
  • Live Entertainment Production Certification - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Event Risk Management and Safety Certificate - Brightline
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Special Events Professional (CSEP) – standard
  • Crisis and Emergency Planning Certification for Events - Summit Group

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