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Skills

  • Team training and development
  • Kennel cleaning and sanitizing methods
  • Results-oriented
  • Territory Sales Experience
  • Interpersonal communications
  • Business Development
  • Contract auditing
  • Operational improvement
  • Music showcase training
  • Positive learning process

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Had an excellent attendance record and was always on time for work.
  • Transported Jira to several months customer locations.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved President's Club for guest satisfaction.
  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
  • Achieved a 34% drop in guest-related complaints.
  • Promoted the hotel brand by implementing the initiative program, which resulted in an increase of 10% in new business.

Summaries

  • Among his accomplishments is the creation of a program app for use in the framework industry.
  • Dedicated hotel manager with over 5 years of experience in the hospitality industry.
  • Initiative are well-understood.
  • Accomplished Motel Manager with hands-on experience optimizing daily operations, implementing dynamic pricing strategies, and leading cost-saving initiatives resulting in a 81% increase in profitability. Proven ability to enhance guest satisfaction and streamline operational processes.
  • Excellent communication skills are offered by this polished hotel manager.
  • Within Miscellaneous, senior Motel Manager and outstanding performer in quality assurance and vendor management.
  • Motel Manager with 4 years of successful cross-functional collaboration and data analysis experience.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Team player with the ability to provide outstanding customer service.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Improved
  • Collaborated with marketing team to launch promotions that resulted in an increase of off-season bookings by 84%.
  • Boosted online bookings by 74% through the integration of system and targeted advertising campaigns.
  • Created a guest feedback loop using metric, quickly addressing issues and improving overall ratings by 54% in the past year.
  • Initiated
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Increased
  • Developed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Resolved product issue through consumer testing.

Affiliations

  • Toastmasters
  • National Association of Hospitality Management (NAHM)
  • Small Business Owner’s Association
  • Project Management Institute
  • Member, Hotel, Catering and Leisure Managers Association
  • International Council of Hotel, Restaurant, and Institutional Education (I-CHRIE)
  • International Council of Nurses
  • Board of Directors, Tourism Association of Boston
  • National Travel and Tourism Association
  • American Hotel & Lodging Association (AHLA)

Certifications

  • ServSafe
  • Certified Rooms Division Executive (CRDE) – American Hotel & Lodging Educational Institute (AHLEI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Introduction to Hospitality Law Certification – AHLEI
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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