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Skills

  • Relationship development
  • High-net-worth client service
  • Operational improvement
  • Budgets
  • Escalated issue resolution
  • MS Office
  • Documentation accuracy verification
  • Industry trend analysis
  • Compliance with federal and state regulations
  • Business development in financial services

Work Experiences

  • Achieved a disbursement growth rate of 34% in 2019 by focusing on targeted loan products and accurate market analysis.
  • Assisted in loan recovery cases.
  • Assessed and responded to fluctuations in client creditworthiness, ensuring that 13% of loans issued in 18 months followed best practice risk guidelines.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Collaborated with external auditors to ensure all loan processes met compliance requirements, resulting in zero discrepancies during the 2021 audit.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Assisted in resolving foreclosures.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported ServiceNow to one year customer locations.
  • Analyzed customer credit histories.

Summaries

  • Adept at identifying early warning signs of distress in loan portfolios.
  • Created personalized repayment solutions.
  • Costs were consistently reduced while profits were increased.
  • Analyzed loan performance metrics exceeding $6 in value.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted borrower satisfaction by 72%.
  • Assisted senior management in making data-driven decisions.
  • Loan Administrator with extensive experience in banking regulations and procedures.
  • Adept at analyzing borrower financials.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Negotiated loan terms for high-value clients, increasing client satisfaction scores by 16%.
  • Managed a portfolio of loans exceeding $237,000, with a personal default rate 62% lower than the industry average.
  • Established automated loan tracking systems using process, reducing reporting errors by 49%.
  • Served as the point of contact for 17 high-net-worth clients, fostering a professional relationship that increased retention by 69%.
  • Streamlined the onboarding process for new clients, reducing loan approval times by 18 months.
  • Conducted thorough borrower creditworthiness reviews, helping secure loans worth $118,000 with no defaults.
  • Analyzed financial ratios and cash flows for loan applicants, enabling more informed decision-making with a loan approval rate increase of 57%.
  • Devised a risk assessment protocol that decreased high-risk loans by 24%, protecting the company’s assets.
  • Implemented risk mitigation protocols that reduced loan defaults by 79%, ensuring reduced financial exposure.
  • Researched and analyzed market trends for process, leading to a diversified loan portfolio that reduced risks by 36%.

Affiliations

  • Compliance Certification Board (CCB)
  • Mortgage Bankers Association (MBA)
  • Financial Services Institute (FSI)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Certified Mortgage Banker (CMB) Designation
  • American Financial Services Association (AFSA)
  • Freemason
  • National Credit Union Administration (NCUA)
  • Urban Land Institute (ULI)

Certifications

  • Certified Financial Services Auditor (CFSA)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Loan Administrator (CLA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Salesforce
  • Certified Trust and Financial Advisor (CTFA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+

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