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Skills

  • Risk management processes and analysis
  • Document scanning
  • Relationship development
  • Performance metrics analysis
  • Materials preparation
  • Process implementation
  • Employee training
  • Food preparation
  • Extremely organized
  • Leadership development

Work Experiences

  • Got better.
  • Won
  • Had planned ahead.
  • Ensured
  • Advised
  • Sought advice.
  • Identified
  • Successfully led key projects that yielded a standard.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.

Summaries

  • Focused on customer service
  • Adaptable, tenacious, and capable project manager with over 15 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Skills in vendor management and cross-functional collaboration are available.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Pragmatic
  • Seasoned
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Customer service specialist with 8 years of system experience who is dedicated and detail-oriented.
  • Determined sales and marketing professional with 9 years of experience in framework industry.

Accomplishments

  • Developed cross-departmental workshops, aligning employee skills with broader business objectives, which resulted in a 81% improvement in team collaboration.
  • Resolved product issue through consumer testing.
  • Revamped the company's new hire orientation process, cutting down onboarding time from several months to one year.
  • Integrated a Asana learning management system (LMS) to automate compliance tracking, reducing administrative tasks by three years.
  • Led post-training performance assessments, leading to a measurable 43% increase in job proficiency within two years.
  • Worked alongside department heads to prioritize learning objectives, resulting in a 21% uplift in skills transfer and application.
  • Established a performance-based rewards system tied to training completion, increasing program participation by 23%.
  • Created and executed the annual training budget of 12, delivering 15 successful training sessions while remaining 27% under budget.
  • Implemented a comprehensive learning path approach that reduced training duration by 57% while enhancing workforce productivity outcomes.
  • Orchestrated the integration of digital simulations into technical training programs, improving skill competency by 84%.

Affiliations

  • Online Learning Consortium (OLC)
  • American Marketing Association
  • Project Management Institute (PMI)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • American Management Association (AMA)
  • International Council of Nurses
  • Lean Enterprise Institute (LEI)
  • International Association for Continuing Education and Training (IACET)
  • Learning Technologies Conference and Expo

Certifications

  • Diversity and Inclusion Certification for Training Professionals
  • Advanced Certification in User Experience for E-learning
  • Project Management Professional (PMP)
  • Instructional Design Proficiency Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified in Training & Development (CTD)
  • Certified ScrumMaster (CSM)
  • Certified Training Manager (CTM)
  • First Aid/CPR Certified

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