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Skills

  • Workshop coordination
  • Business operations
  • Training material development
  • Clerical support
  • Data entry
  • Pricing tool development
  • User interface understanding
  • Data organization
  • Budgets
  • First Aid/CPR

Work Experiences

  • Advised
  • Raised the stakes.
  • Used Power BI to accurately enter data into a batch ticketing system.
  • Guided
  • Did some research.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that method was achieved.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Identified
  • Won
  • Assisted companies in developing training budgets, resulting in annual savings of over $12 for 9 companies.

Summaries

  • Known for data analysis and a goal-oriented mindset.
  • Skills in vendor management and cross-functional collaboration are available.
  • Pragmatic
  • Customer service specialist with 8 years of system experience who is dedicated and detail-oriented.
  • Looking for new professional opportunities that will allow me to advance.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Service-driven
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Utilized performance metrics to identify training gaps, resulting in a 83% increase in overall team productivity.
  • Designed and delivered a mentorship program that increased employee engagement scores by 47% over several months.
  • Developed cross-departmental workshops, aligning employee skills with broader business objectives, which resulted in a 81% improvement in team collaboration.
  • Managed the training department budget of 6, consistently delivering projects under cost by an average of 57%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked alongside department heads to prioritize learning objectives, resulting in a 21% uplift in skills transfer and application.
  • Authored training documentation and job aids for QuickBooks, reducing onboarding time by 37%.
  • Evaluated and overhauled outdated training curricula, improving relevance and employee retention of materials by 29%.
  • Resolved product issue through consumer testing.
  • Developed and executed a 6 months training strategy for category, resulting in 56% job efficiency improvements post-implementation.

Affiliations

  • International Society for Technology in Education (ISTE)
  • Society for Human Resource Management (SHRM)
  • International Association for Continuing Education and Training (IACET)
  • Association for Supply Chain Management (APICS)
  • Lean Enterprise Institute (LEI)
  • National Association of Social Workers
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Institute
  • Society of Women Engineers
  • Diversity and Inclusion Council

Certifications

  • Senior Human Resources Professional (SHRP)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Lean Six Sigma Green Belt Certification
  • Certified Online Training Professional (COTP)
  • Diversity and Inclusion Certification for Training Professionals
  • Professional in Human Resources (PHR) Certification
  • Certified Instructional Specialist (CIS) for Workday
  • Certified ScrumMaster (CSM)

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