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Skills

  • Client case management and critical care coordination
  • Knowledge of HIPAA and compliance standards
  • Behavioral health data collection and analysis
  • Successful hypnotherapist
  • Group psychotherapy expert
  • Dual diagnoses expert
  • Case documentation
  • Permanent housing advocacy for behavioral health clients
  • Community outreach coordination
  • Mental health evaluations

Work Experiences

  • Coordinated a care team for a caseload of over 9 clients, resulting in an increase in client compliance by 56% over 2015.
  • Supervised individual and family therapy sessions for children ranging in age from 8 to 7.
  • Achieved results over 2015.
  • Advocated for clients during team meetings.
  • Managed caseload of 18 patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Was in charge of a caseload of 5 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.
  • Coordinated discharge plans.
  • Was in charge of a caseload of over 13 children in public schools and group homes.
  • Conducted programs over a 2016 period.
  • Achieved a 44% reduction in school suspensions.

Summaries

  • Strong experience working with clients who have program, initiative, and method issues.
  • Achieved a 70% improvement in client goal attainment.
  • Aligned behavioral health services with treatment goals.
  • Collaborated closely with medical professionals.
  • Achieved a 52% boost in client outcomes.
  • Skilled at establishing and maintaining therapeutic relationships as well as assisting patients in achieving their goals.
  • Adept at balancing clinical insights with client advocacy.
  • Achieved a 74% reduction in emergency room visits.
  • Collaborative professional leveraging partnerships with 2 community organizations to boost access to social, psychological, and health services for behavioral health clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Initiated behavioral care coordination strategies that cut emergency admissions for high-risk clients by 3% over a 12-month period.
  • Reduced client intake process time by 21% by optimizing Electronic Health Record workflows in collaboration with the IT team.
  • Assessed and debriefed post-crisis interventions to inform future de-escalation tactics, leading to 53% fewer repeat incidents.
  • Managed a high-volume caseload of 10 clients while enhancing service speed with Adobe Creative Suite, maintaining 46% accuracy.
  • Created training materials for new behavioral health telemedicine system, shortening the learning curve for new hires by 3 weeks.
  • Tracked patient demographics and engagement through framework, achieving more tailored service delivery and reducing dropouts by 71%.
  • Integrated cross-functional input from 13 departments to establish a holistic care approach, enhancing service continuity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Drove an initiative that reduced emergency room visits by 57% through alternative behavioral health interventions.
  • Collaborated in developing time-management strategies for a team handling 13 concurrent client cases, reducing delays in follow-up care.

Affiliations

  • Society of Human Resource Management
  • International Crisis Intervention Team (CIT) Association
  • American Society of Addiction Medicine
  • National Organization for Human Services
  • Association for Psychological Science
  • National Alliance on Mental Illness (NAMI)
  • Association of Information Technology Professionals
  • Council on Social Work Education
  • International Council of Nurses
  • Psychiatric Rehabilitation Association

Certifications

  • Certified Trauma Recovery Coach (CTRC)
  • Certified Health Data Analyst (CHDA)
  • Trauma-Focused Cognitive Behavioral Therapy Certification (TF-CBT)
  • Certified Health Coach (CHC)
  • Certified Cultural Competency Trainer (CCT)
  • Certified Peer Specialist (CPS)
  • Motivational Interviewing Practitioner Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Addiction Treatment Counselor (CATC)
  • Certified Human Services Professional (CHSP)

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