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Skills

  • Event ticketing system management
  • Greeting and seating guests
  • Crowd flow management
  • Regulatory compliance
  • Security awareness
  • First Aid/CPR
  • Performance improvement
  • Facility maintenance
  • Customer Relationship Management (CRM)
  • Cross-department collaboration

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to 5% of events executed without major operational challenges.
  • Assisted with post-event follow-up surveys.
  • Consistently met sales targets for event-related products.
  • Conducted evaluations.
  • Assessed guest feedback and contributed innovative suggestions during debrief meetings, positively influencing future event strategies.
  • Achieved 24% positive feedback from surveyed participants.
  • Achieved 56% higher inclusivity ratings.
  • Added value to the overall experience.

Summaries

  • Looking forward to putting my relationship-building and communication skills to use in my new role at Vantage.
  • Usher was a hard worker who prioritized team productivity and customer satisfaction.
  • Clear understanding of budget management and cross-functional collaboration as well as process improvement training.
  • Boosted multi-year event bookings by 44% %.
  • Accomplished Event Guide.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved no incidents at category events.
  • Collaborative Event Guide with a reputation for efficiently managing up to 18 daily tours, increasing roster scheduling efficiency by 43% and reducing tour wait times.
  • Achieved a 26% increase in customer satisfaction.
  • Coordinated daily event tours.

Accomplishments

  • Developed and rolled out safety protocols specifically designed for high-attendance public events, reducing incident reports by 68%.
  • Identified and resolved logistical challenges before and during program events, ensuring no interruptions in event flow across 9 occasions.
  • Collaborated with team of 13 in the development of program.
  • Trained new event staff on company protocols, customer service techniques, and safety measures, improving team efficiency by 20%.
  • Led guided tours for groups of 11, adapting presentation style and content to suit diverse guest interests, resulting in 76% higher engagement ratings.
  • Collaborated with third-party service providers, seamlessly integrating external support to elevate guest experiences during procedure events.
  • Built strong, ongoing relationships with 7 key local vendors and entertainers, leading to exclusive discounts and tailored event services.
  • Resolved product issue through consumer testing.
  • Supported sales initiatives by providing event information materials to attendees, directly improving ticket conversion rates by 41%.
  • Proactively identified potential event-day challenges, thus reducing the need for issue resolution by 58% during 2021’s events.

Affiliations

  • Certified Special Events Professional (CSEP)
  • Event Industry Council
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • VIP Tour Guide Network
  • Council of Protocol Executives (COPE)
  • National Association of Social Workers
  • International Council of Nurses
  • Tourism Cares – Event Volunteer Affiliation
  • National Tour Association (NTA)

Certifications

  • Certified in Exhibition Management (CEM)
  • Certified Crowd Manager (CCM) from framework
  • CompTIA Security+
  • Diversity, Equity, and Inclusion (DEI) Certification from Meridian
  • International Travel Accreditation (ITA)
  • ServSafe
  • Certified Tourism Specialist (CTS)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Tourism Ambassador (CTA)

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