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Skills

  • KPI tracking and performance reporting
  • Problem resolution
  • Closing processes
  • Team building
  • Continuous process improvement methodologies
  • Data Visualization using Tableau (e.g., Tableau, Power BI)
  • Compliance with Financial Regulations
  • Account Receivables Management
  • Advanced Excel (pivot tables, VLOOKUP, macros)
  • Relationship development

Work Experiences

  • Analyzed historical recovery performance.
  • Assessed high-risk accounts across multiple sectors.
  • Analyzed the effectiveness of external collection agencies.
  • Assessed high-risk accounts across multiple sectors, proactively implementing recovery strategies that minimized potential losses by $5.
  • Assisted Recovery Analysts in properly applying customer remittances while working with Recovery Analyst.
  • Conducted complex recovery negotiations.
  • Analyzed client accounts.
  • Collaborated with the vendor management team to onboard more recovery service partners, increasing coverage and reducing average active recovery cycle by 18 months.
  • Looked for industry trends on social media and through online sources.
  • Analyzed historical recovery performance and implemented strategies that increased recovery rates by 72% within 6 months.

Summaries

  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Recovery Analyst with 5 years of successful data analysis and team leadership experience.
  • Accounts Receivable Specialist with 7 years of experience in the accounts receivable department.
  • Automated recovery processes.
  • Accomplished at reducing aged receivables in key portfolios by $13 through strategic recovery interventions and agile reporting processes.
  • Collaborated with finance and legal teams.
  • Achieved a year-over-year improvement of 68% in collections.
  • Skilled in tracking payments, resolving billing issues, and preparing account statements.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Consulted with legal advisors on 18 complex cases, reducing overall legal disputes by 43%.
  • Monitored daily productivity of recovery agents using KPI benchmarks, boosting team performance by 18% and meeting departmental recovery targets.
  • Resolved product issue through consumer testing.
  • Utilized predictive analytics and automated workflows, reducing manual intervention by 56% and improving agent handling time.
  • Collaborated with the IT department to integrate AI-driven tools, resulting in a 37% increase in predictive collections processes.
  • Implemented a robust documentation process for recovery auditing, leading to 77% reduction in overlooked claims for 2021.
  • Coordinated cross-departmental efforts including legal counsel and audit teams to resolve disputes, recovering 15 in pending liabilities.
  • Created performance dashboards to track KPIs, providing actionable insights that improved recovery rate by 50% for the 2022 fiscal year.
  • Successfully led recovery efforts for procedure assets, achieving 56% recovery rate within the first one year.
  • Championed a new collections strategy that drove a 23% increase in annual recovery amount and secured over 8 in lost revenue.

Affiliations

  • Association for Financial Professionals (AFP)
  • Institute of Internal Auditors (IIA)
  • Credit Research Foundation (CRF)
  • American Society of Safety Professionals
  • Jaycees
  • Professional Risk Managers' International Association (PRMIA)
  • Financial Services Collections & Risk Academy
  • Association of Information Technology Professionals
  • Project Management Institute
  • Association of Credit and Collection Professionals (ACA International)

Certifications

  • Certified Business Continuity Professional (CBCP)
  • Certified Default Resolution Specialist (CDRS)
  • Certified Collection Compliance Professional (CCCP)
  • Certified Consumer Credit Compliance Professional (CCCMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Credit and Risk Analyst (CCRA)
  • Certified Professional in Customer Relationship Management (CPCRM)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Financial Risk Manager (FRM)

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