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Skills

  • Automotive parts sourcing
  • Conflict Resolution with Customers
  • Financial oversight and budgeting
  • Attention to detail in estimates
  • High-value vehicle estimation skills
  • Client-focused consultation
  • Collision repair knowledge
  • First Aid/CPR
  • Customer service and satisfaction
  • Problem resolution

Work Experiences

  • Achieved an average of 66% reduced discrepancies in final billing.
  • Transported Workday to 6 months customer locations.
  • Worked with local body shops to assign repair jobs and arranged for customers to rent vehicles for the duration of the restoration process.
  • Processed 7 invoices and mailed documentation to clients each one year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero regulatory infractions in 2023.
  • Aimed at reducing reworks and repairs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Increased customer satisfaction by giving policyholders honest advice on repair work and body shop procedures.
  • Collaborated with method customers to determine their needs and deliver framework service.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 24% reduction in conflicts.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Practical method expert in determining reasonable repair costs through thorough inspections.
  • Achieved zero rejected claims.
  • Achieved a reduction of 74%.
  • Achieved fast turnaround times.
  • Vehicle design and salvage values are areas in which he excels.
  • Collaborated with legal teams and repair shops to ensure all collision repair estimates were in compliance, avoiding 16 potential legal infractions.

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved OSHA for precise damage estimation techniques employed while meeting tight deadlines.
  • Played a pivotal role in achieving shop quality certification from Ironclad Systems by implementing accurate and streamlined estimation processes.
  • Led repair documentation audits to ensure estimates were aligned with insurance and legal guidelines, resulting in a 40% improvement in compliance.
  • Reviewed and updated damage estimate software which increased processing speeds by 50% and improved overall productivity.
  • Delivered top-tier client experiences by providing precise cost estimates and actionable repair timelines, resulting in a 76% increase in customer satisfaction ratings.
  • Successfully handled additional responsibilities during peak periods, increasing average estimate output by 45% without losing accuracy.
  • Played a key role in helping the shop reach its monthly sales target, resulting in an overall revenue boost of 12.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to process.

Affiliations

  • Auto Estimators Continuing Education Program 2021
  • Association for the Advancement of Automotive Medicine
  • Automotive Collision Repair Advisory Board Denver
  • Collision Industry Conference (CIC)
  • American Automobile Association (AAA) Affiliate
  • Society of Human Resource Management
  • American Marketing Association
  • Estimating Software User Group for Jira
  • Advanced Repair Planning Institute Membership
  • American Medical Informatics Association

Certifications

  • SCRS Blueprint Estimator Certification
  • Damage Analysis and Estimating Professional (DAEP) Certification
  • Tesla Approved Body Shop Estimator Certification
  • PPG Paint Certification
  • VeriFacts VQ Auditor Certification
  • Certified Public Accountant (CPA)
  • I-Car Platinum Individual Certification
  • Fix Auto Estimator Training Program
  • Certified Collision Repair Estimator (CCRE)
  • Cisco Certified Network Associate (CCNA)

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