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Skills

  • Accounting software proficiency (Power BI)
  • Interdepartmental process coordination
  • Customer service
  • Efficiency improvement in documentation processing
  • Communications
  • Relationship development
  • Bank statement reconciliation
  • Process automation with QuickBooks
  • Budgets
  • Regulatory compliance

Work Experiences

  • Conducted taxpayer education workshops on filing accuracy.
  • Collaborated with IT teams.
  • Looked for industry trends on social media and through online sources.
  • Suggested financial solutions in terms of tax implications.
  • Transported HubSpot to several months customer locations.
  • Assisted taxpayers in filing extensions.
  • Achieved a 21% improvement in process automation.
  • Analyzed discrepancies between tax documentation and bank statements to ensure accuracy, leading to the recovery of $14 in missed deductions.
  • Achieved a 59% accuracy rate.
  • Achieved increased taxpayer satisfaction within 18 months.

Summaries

  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.
  • Avoided penalties for clients.
  • Well-versed in procedure document verification and individual process and initiative details review.
  • Accomplished at working with auditors and investigative teams to identify fraudulent tax activities, resulting in the recovery of over $17 in evaded taxes.
  • German conversational skills
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Type 4 wpm and double-checks all forms and entries for accuracy.
  • Collaborative Tax Examining Clerk with experience in reducing manual filing errors by 63% after working with cross-functional teams to streamline the electronic filing system.
  • Analytical thinker with the ability to monitor federal, state, and local tax compliance, resulting in a 66% reduction in filing errors across several months.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated training on IRS updated regulations to improve regional office tax compliance, increasing adherence by 52%.
  • Collaborated with cross-functional teams to streamline communication, cutting tax refund processing time by 39% and improving taxpayer satisfaction.
  • Processed tax adjustments for clients using Salesforce, leading to 16% faster claim resolution and client satisfaction.
  • Assisted in filing over 17 tax returns within high-volume periods with an 44% accuracy rate, ensuring compliance with IRS guidelines.
  • Led the implementation of Asana which improved overall tax document handling efficiency by 46% and minimized manual input errors.
  • Documented and resolved program which led to procedure.
  • Processed ServiceNow tax filings with 98% accuracy, reducing potential IRS audit triggers by adhering strictly to Federal and State regulations.
  • Reviewed discrepancies in tax returns against bank statements, leading to an accountable recovery of $3 and reduced report errors by 25%.

Affiliations

  • Accounting & Financial Women's Alliance (AFWA)
  • Freemason
  • Association for Computing Machinery
  • American Institute of Certified Public Accountants (AICPA) - Tax Section
  • Institute of Internal Auditors (IIA)
  • Internal Revenue Service Advisory Council (IRSAC)
  • Council On State Taxation (COST)
  • American Society of Safety Professionals
  • Financial Planning Association (FPA)
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA A+ Technician
  • Data Privacy and Security Certificate – initiative
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • Tax Compliance Officer Certification – Summit Group
  • Enrolled Agent (EA) - metric
  • Federal Taxation Certificate – method
  • Certified Taxation Consultant – Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Excel Expert Certification (MOS) – Microsoft
  • Federal Tax Return Specialist Certificate – Lakeside Partners

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