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Skills

  • Collaborative merchandise planning
  • Refunds and exchanges
  • Inventory management
  • Cash handling accuracy
  • Coupons and gift cards
  • Heavy lifting
  • Complaint handling and resolution
  • Currency sorting
  • Product restocking
  • Liquor law compliance

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Assisted in implementing new sales initiatives.
  • Balanced back-of-store tasks with in-store customer service.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
  • Looked over weekly sales circulars and kept track of price changes.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Achieved results during three years.
  • Used Workday to create and submit end-of-shift reports.
  • Collaborated with Sales Floor Associate Cashier to resolve issues and address customer concerns.
  • Educated customers about promotions to increase sales.

Summaries

  • Professional and approachable, with exceptional customer service and sales skills.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • 10 years of experience working in high-volume environments.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of quality assurance and process improvement as well as workflow optimization training.
  • Well-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.
  • Increased sales in the past by promoting current deals.
  • Sales Floor Associate Cashier with 12 years of experience stocking Jira and processing customer payments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Collaborated with retail promotion planning teams to execute seasonal sales strategies, resulting in 68% sales growth.
  • Coordinated with team to replenish stock during high-traffic hours, decreasing downtime by 84%.
  • Helped reduce customer complaints by 27% through enhanced communication and conflict resolution techniques.
  • Implemented new assistive selling techniques at checkout, increasing add-on sales by 36% over standard.
  • Collaborated with merchandising to enhance product placement, driving system sales up by 20%.
  • Assisted management in store opening/closing functions, reducing error rates in cash handling by 84%.
  • Documented and resolved framework which led to standard.
  • Performed weekly store walkthroughs identifying areas for improvement, reducing customer complaints by 38%.
  • Monitored customer satisfaction scores after implementing service improvements, achieving 47% positive feedback increase.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Retail Training Technologies Network
  • Freemason
  • National Cash Register Users Association (NCR Users)
  • Toastmasters
  • National Grocers Association (NGA)
  • Association for Supply Chain Management (APICS)
  • Visual Merchandising Community (VM Community)
  • Independent Retailers & Wholesalers Association (IRWA)
  • American Marketing Association (AMA)
  • National Association of Social Workers

Certifications

  • Customer Service Certification by standard
  • Certified Retail Associate (CRA) – category, 2017
  • SHRM Certified Professional (SHRM-CP)
  • Certified Customer Service Professional (CCSP) Harbor & Co. 2020
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate in Effective Retail Communication – procedure
  • Sales Performance Improvement Associate Certification – standard
  • CompTIA A+ Technician
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)

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