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Skills

  • Store merchandise stocking
  • Customer assistance
  • Cleanliness
  • Identification checks
  • Credit card processing
  • Order taking
  • Cash register skills
  • Basic math skills
  • Currency counting
  • Drawer management

Work Experiences

  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Looked over weekly sales circulars and kept track of price changes.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Applied advanced technology (e.g., self-checkout stations).
  • Achieved zero discrepancies during shift closures.
  • Achieved Excellence Award for exemplary service.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Balanced the completion of back-of-store tasks with ongoing in-store customer service, optimizing floor coverage by 54%.
  • Achieved 19% reconciliation accuracy.
  • Educated customers about promotions to increase sales.

Summaries

  • Motivated cashier and stocker with Customer Service experience of 5 years.
  • Clear understanding of quality assurance and process improvement as well as workflow optimization training.
  • Sales Floor Associate Cashier with extensive knowledge of retail operations.
  • Proven track record of carefully managing funds to minimize inconsistencies.
  • Sales Floor Associate Cashier who is trustworthy and dedicated, with 15 years of experience serving customers and running the register.
  • Costs were consistently reduced while profits were increased.
  • Customer service and method POS software training.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • Server with 8 years of experience in front-of-house and back-of-house roles.

Accomplishments

  • Exemplified exceptional customer service, receiving 15 commendations from shoppers within the past year.
  • Resolved escalated customer disputes, reducing the need for management involvement by 19%.
  • Maintained consistent cash drawer balance with less than 52% discrepancy for two years.
  • Played a key role in increasing floor traffic through effective over-the-counter promotions, resulting in a 69% sales uplift.
  • Coordinated with team to replenish stock during high-traffic hours, decreasing downtime by 84%.
  • Promoted and sold loyalty cards during checkout, contributing to a 15 increase in monthly registrations.
  • Implemented new assistive selling techniques at checkout, increasing add-on sales by 36% over standard.
  • Achieved Scrum Master in cash handling and error prevention, improving end-of-day accuracy.
  • Assisted management in store opening/closing functions, reducing error rates in cash handling by 84%.
  • Collaborated with merchandising to enhance product placement, driving system sales up by 20%.

Affiliations

  • National Association of Convenience Stores (NACS)
  • Rotary International
  • National Association of Social Workers
  • Customer Service Institute of America (CSIA)
  • Lions Club
  • American Society for Quality (ASQ)
  • Retail Management Institute (RMI)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Managing Point of Sale Systems (MPOS) – QuickBooks, 2016
  • Salesforce
  • Certified Sales Associate (CSA) – process, 2018
  • Sales Performance Improvement Associate Certification – standard
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Advanced Customer Service Certificate from Udemy
  • SHRM Senior Certified Professional (SHRM-SCP)

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