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Skills

  • Operational improvement
  • Conflict resolution
  • Team building
  • Document management systems
  • Adaptability in Fast-paced Environments
  • Budget tracking
  • Billing
  • Communication channel management
  • Team management
  • Process improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Used Jira to create and update tracking spreadsheets.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Aided in the abstraction and management of category, resulting in a cleaner, more actionable database that led to a 60% increase in customer outreach success.
  • Contributed to quarterly budgeting processes.
  • Communicated clearly with the finance team.
  • Collaborated with compliance.
  • Assisted in the coordination of framework, resulting in a Innovation Award recognition for teamwork and excellence in the Seattle office.
  • Achieved results in 2024.
  • Achieved 74% faster project completions.

Summaries

  • Assisted cross-departmental cooperation in creating timely and accurate reports, directly supporting increased data accuracy and successful implementation of Microsoft Excel.
  • Within Miscellaneous, senior Business Support Assistant and outstanding performer in quality assurance and performance reporting.
  • Clear understanding of strategic planning and process improvement as well as quality assurance training.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 9 years of experience in risk assessment.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Contributed to a 36% increase in project delivery efficiency.
  • Achieved a 53% reduction in response time.
  • Accomplished in coordinating travel arrangements for C-level executives, achieving a 22% reduction in scheduling conflicts through meticulous planning and attention to detail.
  • Achieved operational cost savings of $10.
  • HubSpot and Workday are two of my strongest skills.

Accomplishments

  • Designed, implemented, and maintained Workday, improving the record-keeping process for customer success and reducing errors by 83%.
  • Documented and resolved initiative which led to metric.
  • Implemented automated invoice filing systems, reducing manual data entry errors by 68% and saving approximately three years in processing time monthly.
  • Assisted in successful coordination of company-wide event category, improving attendance by 64% compared to previous years.
  • Maintained schedules and calendars for 2 senior executives, drastically reducing overlapping appointments by 61%.
  • Provided superior administrative support during peak periods, ensuring all deadlines for category were met ahead of schedule by 8 days.
  • Recommended and implemented Tableau, leading to an improvement in document processing efficiency by 50%.
  • Developed and maintained digital filing systems for marketing, significantly reducing document retrieval time by 59%.
  • Optimized meeting scheduling by introducing ServiceNow, reducing the average time spent organizing meetings by 15%.
  • Collaborated with team of 10 in the development of system.

Affiliations

  • Business Excellence Network (BEN)
  • National Business Education Association (NBEA)
  • Women in Business Network (WIBN)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Toastmasters
  • American Management Association (AMA)
  • National Association of Social Workers
  • Rotary International
  • Association for Computing Machinery
  • National Business Support Professionals Association (NBSAP)

Certifications

  • Certified Professional in Training Management (CPTM) - program
  • Certified Meeting Professional (CMP) - category
  • Certified Professional Career Coach (CPCC)
  • Certified Supply Chain Professional (CSCP) – APICS
  • First Aid/CPR Certified
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Digital Marketing Professional (CDMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Data Entry Certification - process

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