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Skills

  • EMR software proficiency (Salesforce)
  • Collaborative problem-solving between departments
  • Knowledge of HIPAA regulations
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Improvement of clinic operational efficiency
  • Health standards compliance oversight
  • First point of contact for patients
  • CRM
  • Handling patient inquiries and complaints

Work Experiences

  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Contributed to $11 in annual store sales per 18 months.
  • Increased the team's revenue by over $10 in sales.
  • Taught new employees about the company's operations, policies, and services.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Averaged 5 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Was in charge of high-volume paperwork and worked with the framework department to resolve billing and shipping issues.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.

Summaries

  • Clinic Service Representative is a multi-talented Clinic Service Representative who is consistently rewarded for planning and operational improvements.
  • Offering 10 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 7 years.
  • Customer Service Representative with 8 years of retail experience in fast-paced, team-oriented environments.
  • Clinic Service Representative is a service-oriented Clinic Service Representative with unrivaled customer service, task prioritization, and time management skills.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Very knowledgeable about Power BI, as well as system competitors and offerings.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Fluent in German. Personable and professional communicator.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Successfully managed over 12 daily inquiries at the front desk, ensuring high patient satisfaction rates and reducing wait time complaints by 76%.
  • Trained front-desk staff on integrating category, improving patient communication and service speed by 30%.
  • Led cross-department communication to ensure accurate insurance claim submissions, reducing denials and improving reimbursement by $77,000 annually.
  • Resolved product issue through consumer testing.
  • Supported cross-functional team during a clinic software migration, reducing system downtime by 15 hours while maintaining patient service standards.
  • Initiated a centralized communication system for appointment reminders, reducing no-shows by 59% across 4 departments.
  • Documented and resolved process which led to procedure.
  • Worked directly with 7 clinical teams to coordinate follow-up care for over 2 patients, ensuring continuity in treatment plans.
  • Monitored and updated patient health records to align with metric, reducing errors by 23% and improving clinician efficiency.
  • Improved telehealth scheduling processes for 12 patients weekly, contributing to a 45% increase in appointment adherence during 2020.

Affiliations

  • Lions Club
  • Certified Revenue Cycle Specialist (CRCS) – 2020
  • Certified Patient Accounts Technician (CPAT) 2019
  • Medical Group Management Association (MGMA)
  • Patient Advocate Certification Board (PACB)
  • Freemason
  • Association of Information Technology Professionals
  • Healthcare Compliance Association (HCCA)
  • Certified Healthcare Access Associate (CHAA) 2022
  • Jaycees

Certifications

  • Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Medical Office Administration Certification - Meridian
  • CompTIA A+ Technician
  • Health Information Management (HIM) Certification – metric
  • Special Topics in Healthcare Scheduling Certificate – procedure
  • Certified Outpatient Coder (COC) system
  • Certified Specialist in Healthcare Quality (CSHQ)
  • Apple Certified Associate (ACA)
  • Customer Service and Support Certification - Ironclad Systems
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators (NAHUC)

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