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Skills

  • Customer feedback analysis and implementation
  • Customer relationship building
  • Operational improvement
  • Procedure equipment
  • Team building
  • Attention to detail in product quality
  • Espresso brewing techniques
  • Quality control for brewing equipment
  • Cost reduction through waste minimization
  • Customer preference tracking and analysis

Work Experiences

  • Achieved results over a one year period.
  • Conducted daily inspections of brewing equipment.
  • Achieved President's Club for excellence in espresso artistry after completing ITIL and coaching junior baristas in precise brewing techniques.
  • Consistently exceeded hourly sales goals by 15%.
  • Cleaned and sanitized work areas every three years to prevent infections and maintain store professionalism.
  • Collaborated with the marketing team on QuickBooks launches.
  • Analyzed purchase trends using POS data.
  • Contributed to a 35% boost in store revenues.
  • Boosted gross margins by $5 annually.
  • Achieved zero customer complaints for 17 months.

Summaries

  • Collaborative Coffee Master with a proven track record of aligning with supply chain teams to ensure high-quality product availability and reducing stockouts by 22%.
  • Coffee Master is a multi-talented Coffee Master who is consistently rewarded for planning and operational improvements.
  • Accomplished in developing training programs that enhance barista skills and ensure consistent, high-quality coffee service across 6 locations.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Consistently exceeded sales targets.
  • Consistently recognized for elevating customer experience through personalized upselling tactics, resulting in a 74% increase in average sale per transaction.
  • Collaborative Coffee Master.
  • Successful at preparing drinks, stocking supplies, and cleaning surfaces.
  • Lean certified
  • Collaborated with marketing teams to introduce Asana blends, increasing foot traffic by 73% in the first the past year of launch.

Accomplishments

  • Resolved product issue through consumer testing.
  • Reviewed and refined espresso shot pulling techniques across the team, leading to a Innovation Award for best crafted beverages in Seattle.
  • Achieved compliance with health and safety standards in all areas of operation, passing 16 consecutive audits with zero violations.
  • Organized a quarterly coffee education event series, attracting 4+ local customers and increasing community engagement with the brand.
  • Optimized scheduling of barista shifts, reducing labor cost by 49% while maintaining peak operational efficiency.
  • Reduced the espresso pull time with refined brewing methods, cutting wait times by 3% during high-traffic hours.
  • Developed a standardized brewing procedure that improved beverage quality consistency, increasing customer satisfaction by 57%.
  • Integrated new plant-based milk alternatives into the menu, growing the non-dairy segment by 37% over one year.
  • Assisted with store layout redesign to improve workflow, increasing daily output by 62% and enhancing customer wait times.
  • Documented and resolved method which led to category.

Affiliations

  • Project Management Institute
  • Specialty Coffee Association (SCA)
  • Association of Information Technology Professionals
  • Hospitality Sales & Marketing Association Member
  • World Coffee Events (WCE) Competitor
  • Barista Guild of America
  • International Barista & Coffee School Attendee
  • Craft Coffee Association Member
  • US Brewers Cup Championship Judge
  • Certified Q Grader through the Coffee Quality Institute

Certifications

  • Roaster Level 1 Certification from Specialty Coffee Association 2019
  • Q Grader Certification by Coffee Quality Institute 2019
  • Specialty Coffee Association Brewing Expert 2020
  • CompTIA A+ Technician
  • Advanced Coffee Brewing Techniques - Specialty Coffee Association 2019
  • Customer Service Excellence Certificate - 2024
  • Certified Quality Improvement Professional (CQIP) 2017
  • CompTIA Network+
  • Supply Chain Management Certificate in Food & Beverage Industry 2022
  • Certified Java Café Manager (CJCM) 2015

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