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Skills

  • Customer education on coffee origins and blends
  • Beverage recommendation techniques
  • Customer preference tracking and analysis
  • Seasonal product strategy
  • Process improvement
  • Menu Development and Design
  • Sales growth strategy
  • Advanced coffee cupping proficiency
  • Quality control for brewing equipment
  • Artisan espresso artistry techniques

Work Experiences

  • Conducted daily inspections of brewing equipment, ensuring the highest standards of cleanliness and safety with zero customer complaints for 10 months.
  • Achieved a 73% reduction in customer complaints about drink quality.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Collaborated with local dairy vendors to incorporate fresher, locally sourced milks into drink preparation, increasing community goodwill and sales by 64% in Chicago.
  • Looked for industry trends on social media and through online sources.
  • Contributed to a 35% boost in store revenues.
  • Collaborated with local dairy vendors.
  • Cleaned and sanitized work areas every three years to prevent infections and maintain store professionalism.
  • Consistently exceeded hourly sales goals by 15%.
  • Conducted daily inspections of brewing equipment.

Summaries

  • Accomplished in developing training programs that enhance barista skills and ensure consistent, high-quality coffee service across 6 locations.
  • Collaborative Coffee Master with a proven track record of aligning with supply chain teams to ensure high-quality product availability and reducing stockouts by 22%.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with marketing teams to introduce Asana blends, increasing foot traffic by 73% in the first the past year of launch.
  • Achieved Outstanding Service Award for exceptional espresso artistry and demonstrated expertise by coaching junior baristas on advanced brewing techniques.
  • Achieved results in the first 6 months of launch.
  • Within Miscellaneous, senior Coffee Master and outstanding performer in performance reporting and workflow optimization.
  • Coached junior baristas on advanced brewing techniques.
  • Lean certified

Accomplishments

  • Reviewed and refined espresso shot pulling techniques across the team, leading to a Innovation Award for best crafted beverages in Seattle.
  • Optimized scheduling of barista shifts, reducing labor cost by 49% while maintaining peak operational efficiency.
  • Assisted with store layout redesign to improve workflow, increasing daily output by 62% and enhancing customer wait times.
  • Developed customized roasting profiles and expanded the premium coffee offerings, contributing to a sales growth of 77% in the premium category.
  • Developed a standardized brewing procedure that improved beverage quality consistency, increasing customer satisfaction by 57%.
  • Collaborated with regional teams to launch a coffee subscription service, seeing a 5% increase in recurring revenue over two years.
  • Documented and resolved method which led to category.
  • Identified customer preferences through surveys and feedback analysis, leading to the successful launch of a new signature coffee blend that tripled sales.
  • Trained and mentored a team of 8 baristas, resulting in enhanced service efficiency and a Innovation Award for quality in 2024.
  • Organized regular coffee tasting sessions, educating customers on coffee varieties and resulting in a boost of membership sign-ups by 59%.

Affiliations

  • American Society of Safety Professionals
  • American Barista & Coffee School Alumnus
  • Global Specialty Coffee Expo Volunteer Program
  • Coffee Technicians Guild Certification Holder
  • Latte Art Throwdown Participant
  • Lions Club
  • Master Latte Art Instructors Network
  • International Coffee Farming & Trade Network Member
  • Barista Guild Sensory Skills Course Trainer
  • Certified Q Grader through the Coffee Quality Institute

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe Food Protection Manager Certification, 2015
  • Certified Public Accountant (CPA)
  • Certified Espresso Equipment Technician - Coffee Technicians Guild 2015
  • Supply Chain Management Certificate in Food & Beverage Industry 2022
  • Advanced Barista Skills Certification by Barista Hustle 2022
  • Effective Coffee Shop Management Certificate – Cedar Works 2023
  • Specialty Coffee Association Sensory Skills Foundation 2023
  • Google Certified Professional Cloud Architect
  • ServSafe

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