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Skills

  • Client needs assessment
  • Child safety assessment
  • System equipment
  • Confidentiality and ethical practices
  • Relationship development
  • Team management
  • Community outreach program development
  • Communications
  • First Aid/CPR
  • Emergency removal avoidance

Work Experiences

  • Achieved savings within 2016.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 31% audit success rate.
  • Built and maintained strong professional relationships with community stakeholders and external partners, improving referral rates by 22%.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Completed home welfare checks to comply with state and program guidelines.
  • Achieved 53% completion rate of family goals.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Achieved 12 successful reunifications.
  • Achieved objectives within 2015.

Summaries

  • Achieved 39% case audit compliance.
  • Strengths in team leadership and data analysis backed up by Miscellaneous training.
  • Built durable partnerships with external providers.
  • Compassionate and results-driven Family Preservation Case Manager.
  • Achieved a 63% decrease in documentation-related labor.
  • Achieved 24% compliance during state audits.
  • Family Preservation Case Manager with 7 years of successful data analysis and quality assurance experience.
  • Accomplished in progress tracking and reporting, maintaining 9 case files with a 53% compliance and accuracy rate during state audits and program reviews.
  • Applied intervention strategies.
  • 77% of assisted families achieved results.

Accomplishments

  • Provided critical case data for 10 multidisciplinary meetings, leading to more effective interventions and improved family outcomes.
  • Managed and resolved 18 critical crisis calls, ensuring immediate resources and interventions that stabilized high-risk families by 64%.
  • Implemented evidence-based strategies in family counseling sessions, achieving a 42% reduction in familial conflict and risk escalation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led support for 17 high-need families, maintaining family stability and reducing child protective service referrals by 25%.
  • Spearheaded outreach programs to connect 4 at-risk families with local support services that improved family outcomes by 25%.
  • Coordinated with housing and employment agencies to secure resources for 8 families, increasing family stability by 57%.
  • Increased engagement and success of high-risk family service plans by 17% through consistent follow-up and tailored service recommendations.
  • Resolved product issue through consumer testing.
  • Trained 12 new case managers on compliance policies, significantly improving audit success rate to 71%.

Affiliations

  • National Association of Social Workers
  • Children's Defense Fund (CDF)
  • American Association for Marriage and Family Therapy (AAMFT)
  • Attachment Parenting International (API)
  • National Council on Family Relations (NCFR)
  • Institute for Family Development
  • National Child Traumatic Stress Network (NCTSN)
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Society of Human Resource Management

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Trauma Professional (CTP) - International Association of Trauma Professionals
  • Family Mediation Certification standard
  • Parenting and Family Stability Specialist (PFSS) category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mandated Reporter Training Certification framework
  • Certificate in Foster Care and Adoption Services standard
  • Licensed Marriage and Family Therapist (LMFT) – standard
  • Licensed Clinical Social Worker (LCSW) – metric
  • Certified Public Accountant

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