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Skills

  • Customer service
  • Communications
  • Territory development
  • Regulatory compliance
  • Customer feedback collection and action
  • System equipment
  • Conflict resolution
  • Driver safety and delivery compliance
  • First Aid/CPR
  • Route planning

Work Experiences

  • Processed all sales transactions correctly, resulting in high levels of account growth and retention by delivering high-quality deliverables.
  • Collaborated with kitchen staff to ensure special dietary orders and modifications were accurately fulfilled.
  • Completed deliveries within tight time constraints.
  • Enhanced on-time delivery rate by recommending a rerouting system to avoid high-traffic areas, saving 72% in travel time.
  • Efficiently clustered locations within Columbus.
  • Delivered personalized customer interactions.
  • Developed rapport with regular customers.
  • Properly displayed products at customer locations in accordance with company specifications and policies.
  • Delivered hot, fresh pizzas.
  • Consistently delivered orders faster than competitors.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In terms of maintaining accounts, servicing customers, and accounting for funds, I am extremely organized and proactive.
  • Expert at selling QuickBooks to specific types of customers and adept at maintaining long-term relationships to fuel growth.
  • Addressed special dietary needs.
  • Achieved 18% on-time delivery.
  • Effective at processing orders and ensuring the timely delivery of accurate shipments in accordance with strict deadlines.
  • Achieved 24% improvement in customer retention.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Achieved cost savings.

Accomplishments

  • Helped reduce food waste by 58% through correct portion management and timely order fulfillment.
  • Developed a system for managing and tracking high-volume orders in Workday, reducing order errors by 72%.
  • Encouraged the use of the store's loyalty program, leading to a 64% increase in repeat delivery customers.
  • Led initiative to improve vehicle maintenance scheduling, decreasing on-road breakdowns by 43% over a three years.
  • Executed daily vehicle safety and inspection checks, reducing incidents of mechanical failure on the road by 39%.
  • Achieved consistent on-time delivery with an average drive time reduction of 18% using optimized routing tools like Salesforce.
  • Trained 10 new hire delivery drivers on best practices for customer engagement and safe driving.
  • Provided feedback on route optimization strategies during team meetings, which decreased average delivery time by 6 minutes.
  • Completed internal training programs on Lean, enhancing dispatch process efficiency by 21%, benefiting overall delivery times.
  • Successfully completed over 14 deliveries during adverse weather conditions, maintaining delivery commitments and customer trust.

Affiliations

  • Certified Hazardous Weather Driver, completing coursework related to safe driving procedures in adverse conditions, 2017.
  • International Association of Administrative Professionals
  • Lions Club
  • American Marketing Association
  • International Council of Nurses
  • Active participant, Food Delivery Drivers Forum, for continuous improvement in order management, 2015.
  • Project Management Institute
  • Awarded President's Club by Ironclad Systems for accurate handling of over $5 in transactions daily, 2022.
  • Member, Driver Southwest Regional Association, contributing to logistics discussions and improvements, 2023.
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Time Management for High Volume Deliveries Certificate
  • First Aid/CPR Certified
  • Salesforce
  • Point-of-Sale (POS) System Proficiency Course - method
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Customer Satisfaction Program Certification
  • Certified Business Analysis Professional (CBAP)

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