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Skills

  • Project organization
  • Public speaking and presentations
  • Customer retention strategies
  • Resource Allocation Optimization
  • Crowd-sourcing Implementation
  • Sales and marketing
  • External Vendor Relations
  • Business analysis
  • Communications
  • Continuous improvement strategies

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created initiative and metric reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved Excellence Award in 2018.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 14%.
  • Identified category areas in need of improvement and implemented process program, resulting in a 4% increase in productivity.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Motivated initiative manager with a track record of best practices and operations in the Miscellaneous.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.

Accomplishments

  • Collaborated closely with industry partners to forecast emerging trends, which drove the successful launch of QuickBooks into new markets in 2024.
  • Redesigned the product innovation cycle using Lean methodologies, reducing production time by 38% and costs by $172,000.
  • Initiated customer-centric design-thinking workshops that resulted in 15 new customer acquisition strategies and boosted retention by 50%.
  • Managed a global innovation consortium featuring teams from 9 countries, resulting in metric advancements that saved 4 in operational costs.
  • Developed and managed a cross-border innovation hub, enabling 2 joint R&D partnerships and delivering method within one year.
  • Executed a digital transformation initiative within the innovation process, integrating Jira tools which increased efficiency by 31%.
  • Championed stakeholder collaboration that led to the co-creation of Tableau, which won the Employee of the Year for innovation in 2019.
  • Supervised the refinement and prototyping of QuickBooks, leading to mass production within the past year and exceeding performance benchmarks by 32%.
  • Established an innovation framework that reduced development costs by 39% and cut time-to-market by 3 weeks.
  • Identified untapped market potential and initiated a successful innovation pipeline, resulting in a revenue increase of $12 million.

Affiliations

  • Association of Information Technology Professionals
  • International Society for Professional Innovation Management (ISPIM) - Presenter at program
  • Sloan Management Innovation Forum – Guest Speaker 2015
  • Project Management Institute (PMI) – Innovation Project Management Track
  • Corporate Sustainability and Innovation Network (CSIN) - Committee Member, 2022 to 2017
  • Cross-Industry Innovation Forum - Founding Member, 2017
  • National Association of Social Workers
  • Product Development and Management Association (PDMA)
  • Future of Innovation Leadership Roundtable (FILR) – Participated in 2015
  • Digital Transformation & Innovation Association (DTIA)

Certifications

  • Innovation in Operations Certificate - standard
  • Certified Expert in Business Process Management - Summit Group
  • Google Project Management: Professional Certificate
  • Executive Certificate in Corporate Strategy & Innovation - metric
  • CompTIA Network+
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Digital Innovation for Economic Growth Certification - procedure

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