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Skills

  • Issue and conflict resolution
  • Invoice generation
  • Data reporting and analysis
  • Team management
  • Patient advocacy
  • First Aid/CPR
  • Key accounts and territory management
  • Problem resolution
  • Inventory management
  • EMR/EHR (Asana) proficiency

Work Experiences

  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Increased profit by combining market knowledge and natural leadership abilities.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Entered customer data into the Asana system, ensuring that financial and personal information was kept safe.
  • Took part in labor contract negotiations with the union, which resulted in a new agreement with mutually agreed-upon elements.
  • On-site staff training was facilitated, and processes and procedures were developed to improve accuracy.
  • Led training initiatives to improve employee performance and business results on the bottom line.
  • Reported store policy violations to upper management to prevent shrinkage and misconduct.
  • Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.
  • Trained Integrated Care Managers and Integrated Care Managers in customer service initiatives, resulting in a client retention rate of 12% in 18 two years.

Summaries

  • Integrated Care Manager and team leader with 11 years of experience in framework settings.
  • Six Sigma certified
  • Customer-focused leader looking for a position as an assistant or operations manager.
  • Proven abilities in forming and leading strong teams to achieve difficult goals.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • With over 14 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.
  • Cross-functional collaboration in system settings and strategic planning in process improvement settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.

Accomplishments

  • Enhanced patient education on preventive health measures, contributing to a initiative% decrease in chronic disease complications within one year.
  • Incorporated technology solutions to improve patient tracking, which cut down documentation errors by 57%, enhancing care coordination.
  • Facilitated monthly interdisciplinary team meetings to review patient progress, which led to a 59% increase in treatment plan effectiveness.
  • Analyzed key performance metrics and made data-driven decisions to reduce adverse events by method% in high-risk populations.
  • Joined forces with community organizations to address social determinants of health in care delivery, improving patient access to vital services by 56%.
  • Collaborated with social workers, mental health professionals, and medical staff to deliver holistic support plans, reducing intervention dependency by 75%.
  • Secured method for launching a community health project that connected underserved populations with essential care services, increasing patient engagement by 80%.
  • Streamlined the clinical onboarding process for new care staff, cutting onboarding time by 16% while ensuring full compliance with category.
  • Saved 10 annually for the organization through the introduction of cost-effective telehealth solutions for chronic disease management.
  • Developed and implemented a patient-centered care model that lowered emergency room visits by 23% among high-risk patients.

Affiliations

  • Member, Academy of Managed Care Pharmacy (AMCP), initiative
  • Member, American Public Health Association (APHA), initiative
  • Chair, method Integrated Care Network, spearheading interdisciplinary care projects, 2022
  • Member, National Association of Social Workers (NASW) initiative
  • Certified, Health Insurance Portability and Accountability Act (HIPAA) Compliance, 2018
  • Presenter, Case Management Society of America Annual Conference, Session on Cross-Functional Leadership, 2019
  • Member, National Association of Healthcare Access Management (NAHAM), program
  • Participant, Healthcare Financial Management Association (HFMA) Seminars on Value-Based Care, 2022
  • Participant, National Healthcare Continuum Conference, 2018
  • Contributor to framework for articles on integrated care strategies, 2017

Certifications

  • Apple Certified Associate (ACA)
  • Certification in Care Coordination and Transition Management (CCCTM)
  • SAP Certified Application Associate
  • Certified Diabetes Care and Education Specialist (CDCES)
  • National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA)
  • Certified Population Health Manager (CPHM)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified Professional in Patient Safety (CPPS)
  • Salesforce

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