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Skills

  • Intercultural communication skills
  • Standard equipment
  • First Aid/CPR
  • MS Office
  • Process improvement
  • Advising technology implementation
  • Budgets
  • Team building
  • Predictive analytics in education
  • Communication with advising boards

Work Experiences

  • Assisted qualified students in 2023.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Aided in awarding over $4 in financial aid.
  • Addressed academic performance, research methodologies, and career preparedness.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Transported Power BI to two years customer locations.
  • Alleviated student stress during peak advising periods.
  • Advocated for students by participating in grievance procedures and academic appeals, achieving a 61% success rate in favorable student outcomes.
  • Advocated for students in grievance procedures.

Summaries

  • Relationship builder who takes a decisive approach to solving operational issues.
  • Committed to ensuring that international students thrive academically, providing targeted advice that has improved their cultural adaptation by 30%.
  • Advocated for policy improvements that reduced time-to-degree for graduate students by 78%, ensuring faster trajectories toward graduation across multiple departments.
  • Achieved a 53% improvement in student retention over 2018.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Boosted graduate student success by 67%.
  • Collaborated across departments.
  • Achieved a 68% reduction in unclear academic paths.
  • Created reports on academic trends.
  • Boosted overall employability.

Accomplishments

  • Worked with student committees to implement feedback into advisement processes, increasing student satisfaction scores by 42%.
  • Documented and resolved category which led to process.
  • Formed cross-departmental collaborations to optimize academic pathways, shortening average graduation time by 16 academic terms.
  • Consulted on academic policy changes that led to broader student satisfaction improvements by 17%, based on midterm feedback.
  • Analyzed student data trends to develop early intervention strategies, reducing average time-to-degree completion by 2 months.
  • Collaborated with student affairs to implement an academic mentoring program, leading to a 40% improvement in retention among at-risk students.
  • Assisted graduate students in mapping out academic and career goals, which resulted in a 23% increase in student clarity and achievement.
  • Designed a comprehensive academic progress tracking system, enabling more efficient case handling and reducing inaccuracies by 51%.
  • Presented data-driven recommendations to streamline student advising processes, achieving a 21% efficiency improvement.
  • Reduced academic probation cases by 47% by conducting performance evaluations and offering tailored remediation plans for underperforming students.

Affiliations

  • Academic Advising Foundation Fellowship
  • Association of Graduate Enrollment Management (NAGAP)
  • American Marketing Association
  • National Academic Advising Association (NACADA)
  • Toastmasters
  • International Research Council for Advising in Higher Education (IRCAHE)
  • NASPA - Student Affairs Administrators in Higher Education
  • International Association of Administrative Professionals
  • American Educational Research Association (AERA)
  • Council of Graduate Schools (CGS)

Certifications

  • Thesis and Dissertation Coaching Certification - method
  • Graduate Certificate in Student Retention and Success - program
  • Certified Public Accountant (CPA)
  • GradReady Financial Literacy Certification - QuickBooks
  • Certificate in Academic Coaching - Beacon Labs
  • Graduate Certificate in Academic Advising - initiative
  • Peer Mentorship Program Design Certification - Harbor & Co.
  • Professional Certificate in Counseling Theories - system
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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