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Skills

  • Profitability improvement
  • Customer acquisition
  • Creative merchandising
  • Financial forecasting
  • Strategic planning
  • Customer service
  • Team building
  • Problem resolution
  • Business case formulation
  • Budgets

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved $6 post-merger annual revenue growth.
  • Achieved a 83% improvement in internal system usage.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Aligned operations across 15 departments.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Advised on a data-driven employee engagement strategy.

Summaries

  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Bringing 13 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.
  • Proactive Consultant Manager uses determination and attention to detail to produce high-quality vendor management work.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Motivated method manager with a track record of best practices and operations in the Miscellaneous.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.

Accomplishments

  • Managed and optimized a team budget of $3, ensuring financial accountability and achieving a 59% cost saving while maintaining output.
  • Developed and implemented a knowledge management platform, reducing internal search times by 84% and enhancing team-wide collaboration.
  • Successfully align operations and strategies post-acquisition, leading to a 17% improvement in employee retention and operational integration.
  • Streamlined reporting processes, leading to a 39% decrease in time spent on data analysis and reporting for the finance team.
  • Advised C-suite on strategic pivots that led to a $7 increase in revenue generation within 6 months.
  • Documented and resolved system which led to method.
  • Developed and implemented a global expansion strategy, contributing to a 76% rise in international sales across 15 regions.
  • Conducted competitor analysis and market research to identify opportunities for business growth, leading to an increase of $15 in revenue.
  • Forged strategic partnerships with key industry players, contributing to a 41% increase in joint venture revenue streams.
  • Acted as a lead consultant in ERP implementation that improved data accuracy by 44% and reduced manual entry errors.

Affiliations

  • Council member of the Institute for Supply Management (ISM), contributing to discussions on operational efficiencies and supply chain risk
  • Affiliate of the Global Business Travel Association (GBTA), utilizing international expansion experiences and risk reduction strategies
  • Association of Information Technology Professionals
  • Volunteer consultant for TechServe Alliance, aiding clients in project portfolio management and system usage optimizations
  • Member of the Business Process Management (BPM) Institute, enhancing knowledge of process improvements and defect rate reduction
  • Regular attendee at Lean Enterprise Institute (LEI) conferences, applying Lean thinking to workflow improvements
  • Active member of the Association of Change Management Professionals (ACMP) since 2023, contributing to procedure
  • Board member of the Institute of Management Consultants (IMC USA), contributing strategic insights to advocacy efforts
  • Served as a guest speaker for events organized by the Association for Strategic Planning (ASP) to discuss go-to-market strategies
  • Member of the Project Management Institute (PMI) since 2017, certified in Lean

Certifications

  • Financial Modeling & Valuation Analyst (FMVA)
  • IT Infrastructure Library (ITIL) Foundation Certificate
  • Key Performance Indicator Professional (KPI-P) by Meridian
  • Certified Business Analysis Professional (CBAP) by IIBA
  • Project Management Professional (PMP)
  • Advanced Google Analytics Certified by Google
  • Salesforce Certified Service Cloud Consultant by framework
  • Certified Information Security Manager (CISM)
  • Lean Six Sigma Black Belt Certification
  • Certified Management Consultant (CMC) by Harbor & Co.

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