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Skills

  • Cost control strategies
  • Cross-functional collaboration
  • Training and development
  • Technical issues analysis
  • Staff education and training
  • Business operations
  • Problem resolution
  • Change management in ERP projects
  • Data recovery
  • Customer service

Work Experiences

  • Achieved cost savings of $10.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Collaborated with finance teams to streamline ERP-based financial reporting, cutting report generation time from two years to several months.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 2 new accounts.
  • Championed inter-departmental initiatives.
  • Achieved zero compliance violations.
  • Assisted in the selection process for new ERP modules.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.

Summaries

  • Decreased manual data entry by 38%.
  • ERP Coordinator with a 5-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved 100% accuracy.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • ITIL and ITIL are proudly certified.
  • Bolstered inter-departmental collaborations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Specializes in process and procedure product troubleshooting.

Accomplishments

  • Documented and resolved initiative which led to process.
  • Led a root-cause analysis for recurring ERP issues, reducing recurrence by 32% through collaborative problem-solving.
  • Standardized ERP inputs across multiple departments, leading to a 27% reduction in data entry discrepancies.
  • Collaborated with team of 13 in the development of framework.
  • Managed an extensive ERP cleanup project, eliminating unnecessary records and improving query performance by 65%.
  • Improved inventory turnover ratios by 17% by configuring ERP systems to better align with just-in-time (JIT) production principles.
  • Coordinated the seamless integration of program into the ERP system, enhancing company-wide process automation.
  • Enhanced cross-functional communication by configuring ERP workflows, enabling real-time updates between 14 departments.
  • Coordinated cross-departmental data exchange processes within the ERP to eliminate data silos and enable a 16% increase in real-time tracking.
  • Facilitated seamless ERP implementation in 2 locations, completing the rollout 10% ahead of schedule.

Affiliations

  • Society for Information Management (SIM)
  • Lions Club
  • Certified ERP Implementation Specialist Certification – 2024
  • Freemason
  • Society of Women Engineers
  • Manufacturing Enterprise Solutions Association (MESA International)
  • Rotary International
  • Oracle Applications User Group (OAUG)
  • Database Administrators Professional Network
  • Lean Six Sigma Green Belt/PMP Certification – 2024

Certifications

  • Certified Public Accountant (CPA)
  • Infor Certified Associate
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Green Belt Certification
  • NetSuite Certified ERP Consultant Certification
  • Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Project Management Professional (PMP) by PMI

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