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Skills

  • Business Process Analysis
  • Mac systems
  • MS Office
  • Process equipment
  • Cost control strategies
  • ERP platform upgrades
  • Data recovery
  • Desktop support
  • Project organization
  • Team management

Work Experiences

  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Described standard solutions to customers to aid in problem resolution.
  • Collaborated with cross-functional team members to customize ERP workflows, resulting in a 38% improvement in operational efficiency.
  • Achieved results within several months.
  • Avoided disruptions across human resources.
  • Collaborated with cross-functional team members.
  • Adapted legacy reports from category to the new ERP.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 2 new accounts.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.

Summaries

  • Consistently reduced report generation times from process to procedure.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Achieved zero violations.
  • Achieved 100% accuracy.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Customized ERP workflows.
  • Specializes in process and procedure product troubleshooting.
  • Subject matter expert on HubSpot with exceptional skills and knowledge in project management.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of team leadership and process improvement as well as team leadership training.

Accomplishments

  • Acted as the primary liaison between ERP developers and end-users, ensuring clear communication and successful issue resolution.
  • Resolved product issue through consumer testing.
  • Coordinated the seamless integration of program into the ERP system, enhancing company-wide process automation.
  • Led the integration of ERP systems in 12 departments, cutting data retrieval time by 58%.
  • Onboarded 12 new users onto the ERP system, achieving a 35% improvement in system adoption and usability.
  • Managed an extensive ERP cleanup project, eliminating unnecessary records and improving query performance by 65%.
  • Coordinated cross-departmental data exchange processes within the ERP to eliminate data silos and enable a 16% increase in real-time tracking.
  • Reduced manual data entry times by 73% by automating repetitive tasks through ERP system configurations.
  • Collaborated with team of 13 in the development of framework.
  • Optimized workflow routing in ERP systems, reducing department handover times by 4 hours.

Affiliations

  • Cloud ERP Professionals Advisory Council (CEPAC)
  • Business Process Modeling Notation (BPMN) Certification
  • Database Administrators Professional Network
  • Certified in Production and Inventory Management (CPIM) – 2019
  • Certified Business Analysis Professional (CBAP), 2016
  • Microsoft Dynamics User Group (DUG) - Phoenix
  • American Marketing Association
  • American Production and Inventory Control Society (APICS)
  • Supply Chain Council (SCC) Member
  • Global Association for Business Process Management (ABPMP)

Certifications

  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • AWS Certified SysOps Administrator – Associate
  • Certified Project Management Professional (PMP) by PMI
  • Lean Six Sigma Green Belt Certification
  • Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate
  • Google Certified Professional Cloud Architect
  • Data Management Practitioner (CDMP) by DAMA International
  • CSCP - Certified Supply Chain Professional by ASCM/APICS
  • Certified Public Accountant

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