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Skills

  • First Aid/CPR
  • Category equipment
  • Food preparation
  • Staff development
  • Problem resolution
  • Team management
  • Report writing
  • Supervision
  • Project organization
  • Photo paper inventory

Work Experiences

  • Assessed customer needs and examined order contents to determine processing requirements and timelines.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Used optimized and launched to convert motionless photographs and motion picture film to CDs and DVDs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Oversaw escalated customer orders in order to meet tight deadlines and special requests.
  • Built and maintained loyal customer relationships.
  • Achieved 70% repeat business.
  • Collaborated with corporate teams to update pricing models and positioned new service packages that increased revenue by $16.
  • Changed water and air filters 12 times per several months to keep photo equipment in top condition.

Summaries

  • With Salesforce and Adobe Creative Suite, I'm well-versed in retouching, resizing, and editing prints.
  • Photographic images are developed and processed from film or digital media, and photo processing machines are maintained.
  • Customer-focused Sales Representative with 12 years of experience solving problems for clients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Professional with 12 years of progressive experience in the field who is highly organized and detail-oriented.
  • Photo Lab Associate with 18 years of successful client relations and strategic planning experience.
  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Within Miscellaneous, senior Photo Lab Associate and outstanding performer in client relations and strategic planning.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Resolved product issue through consumer testing.
  • Pioneered a new error-checking mechanism that reduced reprint rates by 42% per quarter.
  • Documented and resolved method which led to procedure.
  • Directly trained over 7 new associates, promoting a culture of efficiency and high-quality service within the team.
  • Collaborated with vendors for better supply chain management, resulting in a supplies cost reduction of 28%.
  • Demonstrated success in upselling enhanced photo finishes, increasing average transaction value by 4 during one year.
  • Expanded service offering to include large-format printing, contributing to a 43% increase in the service line’s revenue.
  • Developed new standard operating procedures for the lab, improving resource allocation and reducing bottlenecks by 65%.
  • Contributed to yearly sales growth of $7 by showcasing tailored service packages and upselling premium options to clients.
  • Collaborated directly with corporate teams to develop and refine pricing models that increased annual revenue by $4.

Affiliations

  • Color Management Group (CMG)
  • International Association for the Visual Arts (IAVA)
  • Photo Marketing Association International (PMAI)
  • Visual Artists Association (VAA)
  • Society of Motion Picture and Television Engineers (SMPTE)
  • American Marketing Association
  • Camera Craftsmen of America (CCA)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • National Photographic Association

Certifications

  • Advanced Workflow Optimization Certification by Cedar Works
  • Digital Print Production Certification by metric
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Customer Service Professional (CCSP) by Brightline
  • First Aid/CPR Certified
  • Certified Social Media Marketing for Small Businesses by ServiceNow
  • CompTIA A+ Technician
  • Certified Quality Control Specialist by category
  • Photography and Digital Imaging Certification by Ironclad Systems

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