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Skills

  • Inspection reviews
  • Customer service excellence
  • Problem resolution
  • Materials preparation
  • Dinner service planning
  • Data Management
  • Vendor relationship management
  • Staff development
  • Public speaking
  • Merchandising skills

Work Experiences

  • Achieved 59% color accuracy rates on first drafts.
  • Demonstrated originality by using ServiceNow to assist customers in creating one-of-a-kind photo products.
  • Initiative helped me achieve $116,000.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Achieved zero defects reported.
  • Oversaw escalated customer orders in order to meet tight deadlines and special requests.
  • Achieved this across 2016.
  • Built and maintained loyal customer relationships by resolving escalated complaints with personalized solutions in Austin.
  • Provided excellent customer service in the area of special photo projects.
  • Loaded developer, dyes, stop-baths, fixers, bleaches, and washes into the tanks of processing machines.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Individual who is a hard worker and collaborates well with others.
  • Among his accomplishments is the creation of a initiative app for use in the metric industry.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved PMP audit in 2019.
  • Achieved a 50% increase in revenue.
  • Customer-focused Sales Representative with 12 years of experience solving problems for clients.
  • Design and development of successful initiative embedded software applications in the past.
  • Individual who is courteous and outgoing, has a keen eye for detail, and has excellent oral and written communication skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Played a key role in the transition to category to streamline workflow processes, reducing turnaround time by 55%.
  • Directly trained over 7 new associates, promoting a culture of efficiency and high-quality service within the team.
  • Completed 17 high-volume print jobs within peak periods, improving overall production capacity by 60% while maintaining quality standards.
  • Increased sales 14% over two years.
  • Documented and resolved method which led to procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully met or exceeded sales targets for Asana, achieving over 26% in revenue growth month-over-month.
  • Supported client satisfaction goals by maintaining clear communication pathways and reducing order discrepancies by 40%.
  • Expanded service offering to include large-format printing, contributing to a 43% increase in the service line’s revenue.
  • Effectively coordinated between departments to ensure timely fulfillment of custom graphic designs for client projects during a high-demand category.

Affiliations

  • American Society of Media Photographers (ASMP)
  • Association for Supply Chain Management (APICS)
  • International Photographers Association (IPA)
  • The Digital Photographers Guild (DPG)
  • International Network for the Conservation of Contemporary Art (INCCA)
  • National Association of Photoshop Professionals (NAPP)
  • Creative Cloud User Groups
  • Toastmasters
  • Freemason
  • Friends of Photography Organization

Certifications

  • First Aid/CPR Certified
  • Certified Photoshop Expert (CPE) by Adobe
  • Digital Imaging and Photo Restoration Certification by Northwind
  • Project Management Professional (PMP)
  • Supply Chain and Inventory Management Certification by program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Equipment Maintenance Specialist by procedure
  • Color Management Certification by Lakeside Partners for Enhanced Photo Editing
  • Advanced Workflow Optimization Certification by Cedar Works
  • Certified Digital Printing Technician by procedure

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