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Skills

  • Regulatory compliance
  • Contract negotiation
  • Client relationship building and management
  • Budgeting
  • Customer service-focused
  • Preventive maintenance scheduling
  • Business operations
  • Conflict resolution and tenant mediation
  • Process improvement
  • Loan processing

Work Experiences

  • Assessed 4 sites.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Collaborated with city officials and local law enforcement.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Set up appointments for showings of marketed properties.
  • Addressed deferred maintenance items.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Compiled maintenance and repair requests for submission to the method department and solicited bid proposals from local contractors.
  • Cold calling and referrals were used to generate leads for sales and rental properties.

Summaries

  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 72% reduction in incidents.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Brings 12 years of relevant experience to the Property Operations Manager position.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Property Operations Manager is a multi-talented Property Operations Manager who is consistently rewarded for planning and operational improvements.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Achieved 43% tenant retention.
  • Achieved a 81% rise in leased properties.

Accomplishments

  • Directed the leasing strategy for mixed-use developments, maintaining 34% occupancy despite market downturns and increasing rental income by 71% annually.
  • Implemented a real-time reporting system for property KPIs, which reduced administrative inefficiencies, saving 5 hours per week in manual data entry.
  • Implemented a preventive maintenance schedule that reduced emergency repairs by 16% and extended the life of major building systems.
  • Authored several operational reports including rent roll analyses, lease expiration schedules, and vacancy forecasts for real-time decision-making.
  • Introduced sustainable property management practices such as recycling programs, which improved tenant satisfaction and resulted in $13 savings on waste disposal.
  • Secured a CPA certification for system, improving property appeal and increasing occupancy to 17%.
  • Streamlined property maintenance operations by transitioning to a digital work order management platform, improving project completion times by 31%.
  • Successfully transitioned 7 residential units to market rate rentals, increasing overall property income by 83% within 2023.
  • Collaborated with team of 5 in the development of method.
  • Enhanced overall tenant satisfaction to 26% by responding promptly to tenant requests and executing timely property maintenance.

Affiliations

  • Certified Apartment Manager (CAM) - National Apartment Association Certification
  • National Fire Safety Association (NFSA) - Certification in Fire Prevention and Emergency Management
  • Landlord Association of Phoenix - Member
  • Appraisal Institute - Member with focus on Asset Valuation
  • Lions Club
  • Property Management Association (PMA) - Active Member
  • Project Management Institute (PMI) - PMP Certification in Property Projects
  • Real Estate Board of Portland - Licensed Property Manager
  • Society of Human Resource Management
  • Rental Housing Association (RHA) - Active Supporter

Certifications

  • Leadership in Energy and Environmental Design (LEED) Green Associate – U.S. Green Building Council
  • Certified Negotiation Expert (CNE) - Real Estate Negotiation Institute (RENI)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Apple Certified Associate (ACA)
  • Certified Green Property Manager (CGPM) - program
  • CompTIA Network+
  • Sustainability Facility Professional (SFP) - International Facility Management Association (IFMA)
  • Certified Public Accountant (CPA)
  • Facilities Management Professional (FMP) - International Facility Management Association (IFMA)
  • Real Property Administrator (RPA) - Building Owners and Managers Institute (BOMI)

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