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Skills

  • Checkout process optimization
  • Communication enhancement in teams
  • Customer service excellence
  • Cash Handling
  • Database management
  • Process improvement implementation
  • Staff management
  • POS system operation
  • Order processing
  • Opening and closing procedures

Work Experiences

  • Achieved a 38% improvement in accuracy.
  • Aligned goals and strategies.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Used SAP and Jira to compile and maintain monetary and non-monetary reports and records.
  • Analyzed customer and sales data.
  • Achieved a 75% improvement in productivity.
  • Achieved over 44% staff retention.
  • Achieved 44% year-over-year improvement in customer satisfaction.
  • Achieved high team engagement.
  • Achieved a 75% improvement in district performance.

Summaries

  • Successful Assistant Store Manager with 18 years of retail management experience.
  • High-energy Front End Supervisor seeking career advancement and the chance to put natural leadership and problem-solving skills to work to improve operations, customer satisfaction, and bottom-line profitability.
  • Front End Supervisor is a multi-talented Front End Supervisor who is consistently rewarded for planning and operational improvements.
  • In a 100% commission sales environment, Front End Supervisor was extremely successful in meeting daily, weekly, and monthly sales goals.
  • Professional with team leadership and data analysis abilities who is dependable and attentive.
  • All aspects of business, including launched and optimized, are well-understood.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Changeable and capable of performing well under pressure.
  • Front End Supervisor who has a track record of consistently exceeding sales targets.
  • Agile and adaptable group leader with a stellar method history, a motivational approach, and an upbeat personality.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Improved
  • Guided
  • Received 9 “exceeds expectations” ratings on performance reviews.
  • Design: Responsible for creative design for prominent procedure.
  • Managed
  • Researched
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Created

Affiliations

  • Freemason
  • Toastmasters
  • Project Management Institute
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Institute of Management Accountants (IMA)
  • Rotary International
  • American Marketing Association
  • Local Chamber of Commerce Raleigh Retail Advisory Board
  • Society for Human Resource Management (SHRM)

Certifications

  • First-Time Manager Certification - Meridian
  • Certified Front-End Supervisor (CFES) - Meridian
  • High-Performance Leadership Certificate - 2020
  • Inventory Control Certification - Workday
  • CompTIA Security+
  • Retail Management Professional (RMP) - Meridian
  • Leadership and Team Building Certification - Summit Group
  • OSHA 10-Hour General Industry Training Program - 2017
  • Certified Business Operations Specialist (CBOS) - Summit Group
  • Certified Retail Operations Manager (CROM) – Cedar Works

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