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Skills

  • Interpersonal communication
  • 10 WPM typing speed
  • Document conversion
  • Presentation design
  • Conflict resolution
  • Records administration
  • AP/AR proficiency
  • Employee timesheet processing
  • Overseeing automated databases
  • Restocking supplies

Work Experiences

  • Correspondence, reports, and special projects were among the tasks I assisted with.
  • Was in charge of the executive calendar and the weekly project team meetings.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Created initiative presentations that were both informative and appealing.
  • Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.
  • Increased customer satisfaction by 14% by quickly and effectively resolving customer issues.
  • Created and updated Salesforce spreadsheets for tracking, analyzing, and reporting on procedure and metric data.
  • Wrote the company's first employee manual, which included guidelines and procedures for training and development.
  • Created high-quality internal and external office collateral, communications, and forms such as letters and memos.
  • Created documents and presentations to assist senior executives in making business decisions.

Summaries

  • Clerical Officer is a fast-paced, detail-oriented Clerical Officer who is eager to contribute administrative and operational expertise to a growing team.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clerical Officer with 13 years of successful vendor management and cross-functional collaboration experience.
  • Clerical Officer is a multi-talented Clerical Officer who is consistently rewarded for planning and operational improvements.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.
  • Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Risk assessment and budget management skills, as well as problem-solving knowledge.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.

Accomplishments

  • Research: Investigated and analyzed client complaints to identify and resolve issues.
  • Completed
  • Planned
  • Contributed to the successful transfer of 11 system into new CRM.
  • Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Process Improvement: Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Planning: Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
  • Documented and resolved program which led to framework.
  • Launched
  • Reporting : Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.

Affiliations

  • National Association of Social Workers
  • Toastmasters
  • Society of Women Engineers
  • Society of Corporate Secretaries and Governance Professionals
  • Jaycees
  • Association for Office Professionals of America (AOPA)
  • Academy of Business Administration (ABA)
  • Association of Information Technology Professionals
  • Rotary International
  • Membership with the National Association of Administrative Professionals (NAAP)

Certifications

  • Project Management Fundamentals Certificate from Ironclad Systems
  • Document Management and Indexing Certification from program
  • Customer Service Excellence Certification by process
  • Microsoft Office Specialist (MOS): Excel and Word Certification
  • Certified Clerical Support Professional (CSP) from initiative
  • Certified Financial Administrative Assistant
  • Advanced Typing Skills Certification from procedure
  • Certified Accounts Payable and Receivable Administrator
  • Certified Communications Coordinator from system
  • Certified Business Analysis Professional (CBAP)

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