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Skills

  • Organization
  • Automated loan payment systems
  • Document workflow optimization
  • Loan onboarding procedures
  • Collaboration with loan officers
  • Customer Relationship Management (CRM)
  • Critical Thinking and Problem Solving
  • Project management in loan servicing
  • Risk assessment and mitigation
  • Multitasking in high-volume environments

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with legal teams in preparing for foreclosure proceedings, ensuring all regulatory steps were completed thoroughly, reducing time to execution by 9 weeks.
  • Coordinated the release of lien letters and documented satisfaction of loans for completed accounts, enhancing client trust and satisfaction.
  • Achieved a 42% increase in efficiency.
  • Achieved recovery over a period of 16 months.
  • Conducted routine audits of customer accounts, detecting discrepancies that resulted in the recovery of $5 in misallocated funds.
  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Conducted annual reviews of loan portfolios, identifying trends and implementing strategies that minimized risk and maximized returns by 47%.
  • Achieved results over a 11-year period.
  • Demonstrated strong problem-solving skills by processing and arranging loan modifications within 10 days, resulting in fewer defaults.

Summaries

  • 18 years of experience.
  • Achieved a 72% increase in efficiency.
  • Astute in conducting audits of loan portfolios, identifying trends that minimized risks while increasing returns by 59% on an annual basis.
  • Achieved a 55% issue resolution rate.
  • Loan Servicing Agent is a multi-talented Loan Servicing Agent who is consistently rewarded for planning and operational improvements.
  • Within Banking and Financial Services, senior Loan Servicing Agent and outstanding performer in team leadership and stakeholder engagement.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Certified ITIL Loan Servicing Agent with expertise in loan onboarding protocols, maintaining compliance with rigorous industry standards.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Clear understanding of risk assessment and stakeholder engagement as well as workflow optimization training.

Accomplishments

  • Implemented account review procedures that led to the recovery of $18 through identification of misallocated payments.
  • Assisted with internal and external audits, reconciling $8 worth of payments and ensuring compliance with audit standards 2023.
  • Developed key metrics to monitor account health, improving default prediction and reducing portfolio risk by 45%.
  • Achieved OSHA in loan risk management, increasing trust and efficiency in daily loan servicing tasks.
  • Led a team in analyzing risk factors for a portfolio worth $2, effectively reducing delinquency rates by 76%.
  • Reduced delinquency rates by 71% by optimizing communication with at-risk borrowers through CRM software.
  • Collaborated with team of 3 in the development of procedure.
  • Tracked and addressed payment patterns, alerting team about early risk factors, thus preventing $13 worth of potential loan losses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced overall portfolio delinquency rate by 20% through the introduction of voluntary repayment plans for distressed clients.

Affiliations

  • Certification holder, Certified Foreclosure and Bankruptcy Specialist (CFBS)
  • Participant, Risk Management Association (RMA)
  • Association for Computing Machinery
  • Toastmasters
  • Certifier, Compliance Adviser Program (CAP)
  • Member, Commercial Real Estate Finance Council (CREFC)
  • Founding Member, standard Finance and Banking Club
  • Mentor, National Society of Compliance Professionals (NSCP)
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • Advanced Mortgage Servicing Professional (AMSP) - by Lakeside Partners
  • Certified Mortgage Grant Specialist (CMGS) - by National Mortgage Servicing Association (NMSA)
  • Residential Mortgage Loan Servicing Certificate - by MBA Education
  • Certified Business Continuity Professional (CBCP) by Disaster Recovery Institute International (DRII)
  • Certified Ethical Hacker (CEH) for Loan Security - by EC-Council
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • CompTIA Security+
  • Certified Banking Compliance Professional (CBCP) - by ABA
  • Essential Career Skills in Servicing (ECSS) - by MBA Education

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