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Skills

  • Client escalation resolution
  • Communications
  • Client issue troubleshooting
  • Market research
  • Team building
  • Customer relations
  • MS Office
  • Process improvement
  • Financial data analysis
  • Account Data Entry

Work Experiences

  • Analyzed customer feedback for the Workday account, helping recommend product adjustments that improved client satisfaction rates by 51%.
  • Boosted renewal rates by 83%.
  • Used Jira to keep track of important account and sales information in the company database.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Created and used category reports to assist leadership in making key decisions and exceeding operational goals.
  • Collaborated with senior account managers to develop customer retention strategies that boosted renewal rates by 43%.
  • Achieved more accurate forecasting.
  • Analyzed consumer data to identify lead opportunities, increasing potential revenue pipelines by $9.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $4.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 18 sales in 18 months.

Summaries

  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Junior Account Trainee with 3 years of successful team leadership and vendor management experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with performance reporting and workflow optimization expertise who is organized and resourceful.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Junior Account Trainee is a multi-talented Junior Account Trainee who is consistently rewarded for planning and operational improvements.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Achieved a 67% improvement in customer satisfaction.
  • Proactive Junior Account Trainee with 3 years of experience perceiving and addressing customers' needs to generate sales.

Accomplishments

  • Collaborated with team of 8 in the development of procedure.
  • Used Jira to track customer service tickets and reduced resolution times by 64%, improving overall client satisfaction.
  • Utilized multitasking abilities to assist in 13 client onboarding projects at once, averaging 53% faster completion times.
  • Maintained client accounts using Workday, improving data accuracy by 34% and facilitating tighter client relations.
  • Assisted in the formal onboarding of 12 new accounts, reducing process completion time by 18 days and improving client satisfaction.
  • Collaborated with marketing to prepare client-facing promotional materials, contributing to 60% higher engagement in campaigns.
  • Developed workflows for internal teams to ensure task prioritization, improving deadline adherence by 53% over two years.
  • Assisted in developing a resource allocation plan that improved project throughput by 77% on high-priority projects.
  • Led coordination efforts for cross-team collaborations aimed at optimizing operational processes, aligning 10 departments for smooth execution.
  • Enhanced client communications using Power BI, leading to improved response rates and addressing 73% more inquiries within the same day.

Affiliations

  • Project Management Institute
  • Customer Experience Professionals Association (CXPA) – 2022
  • Google Analytics Qualified Individual (GAIQ) 2020
  • Society of Human Resource Management
  • Jaycees
  • Project Management Institute (PMI) - CAPM Certification in Progress
  • Digital Marketing Institute (DMI) Member
  • International Customer Service Association (ICSA) - Active Participant
  • Association of Account Marketing Professionals (AAMP)
  • Network of Executive Women (NEW) Emerging Leader

Certifications

  • CompTIA A+ Technician
  • Certified Account Management Specialist (CAMS)
  • Salesforce Certified Administrator
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Public Bookkeeper (CPB)
  • Certified Financial Analyst (CFA) Level 1
  • Certified Management Accountant (CMA)
  • ServSafe

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