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Skills

  • Recording data
  • Team management
  • Adapting communication styles to patient needs
  • Supervision
  • Data management using framework
  • Business operations
  • Developing and enforcing procedural protocols
  • Venipuncture
  • Implementing continuous quality improvement (CQI) practices
  • Time management

Work Experiences

  • Collaborated on the development of a new phlebotomy rotation system.
  • Resolved unusual test orders by contacting physicians, nursing stations, or reference laboratories.
  • Oversaw the delivery of initiative project by standard team, which resulted in initiative.
  • Achieved 63% accuracy.
  • Achieved 27% increase in patient satisfaction.
  • Boosted team morale.
  • Transported Workday to 6 months customer locations.
  • Collaborated with Lakeside Partners.
  • Achieved a 74% improvement in KPI tracking.
  • Audited daily specimen collection logs.

Summaries

  • Adept in monitoring phlebotomy operations.
  • Achieved a 67% reduction in wait times.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 82% decrease in specimen loss.
  • Phlebotomist with 4 years of experience and expertise in performing venipuncture on newborns to the elderly.
  • Adhered to best practices.
  • Phlebotomist certified in venipuncture, capillary puncture, and other special collection techniques.
  • Adept in monitoring phlebotomy operations to ensure accuracy, resulting in a 37% increase in compliance with specimen tracking and documentation.
  • Achieved specimen accuracy.
  • Achieved 23% patient satisfaction.

Accomplishments

  • Collaborated with nursing staff to improve patient triage processes, cutting waiting times by 83% during high-volume periods.
  • Collaboratively worked with compliance to introduce mobile phlebotomy services, resulting in a 27% increase in patient outreach.
  • Implemented robust performance metrics and analyzed KPIs to drive year-over-year improvements of 32% in lab sample accuracy.
  • Coached team members through high-pressure situations using conflict resolution strategies, resulting in a 85% annual reduction in turnover.
  • Established a rotational leadership program, allowing 2 team members an opportunity to manage shifts autonomously, boosting career development and team motivation.
  • Developed customized training modules that shortened phlebotomist onboarding time by 15%, improving the overall team readiness.
  • Served as the main point of contact between phlebotomists and lab technicians, enhancing interdepartmental coordination and boosting daily operational efficiency by 22%.
  • Implemented new time management initiatives that increased capacity by safely conducting 18 more venipunctures per day without increasing staff workload.
  • Proactively identified operational bottlenecks and implemented workflow strategies, leading to a 40% increase in throughput during high-demand periods.
  • Spearheaded initiatives for continuous quality improvement (CQI), earning a Excellence Award in 2022 for excellence in laboratory operations.

Affiliations

  • Institute for Healthcare Improvement (IHI)
  • International Council of Nurses
  • Blood Centers of America (BCA)
  • Clinical and Laboratory Standards Institute (CLSI)
  • Lions Club
  • Society of Women Engineers
  • Association of Clinical Research Professionals (ACRP)
  • Freemason
  • Society of Human Resource Management
  • Project Management Institute

Certifications

  • Certified Healthcare Leader (CHL) – Ironclad Systems
  • Venipuncture Proficiency Certification – category
  • First Aid, CPR, AED Certification – American Red Cross
  • ServSafe
  • OSHA 30-Hour Healthcare Certification
  • Certified Patient Care Technician/Assistant (CPCT/A) - NHA
  • Certified Clinical Documentation Specialist (CCDS) – system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Clinical Medical Assistant (CCMA) – process
  • Certified Phlebotomy Technician (CPT) Vantage

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